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Helpful answers
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Sep 1, 2015 6:15 AM in response to kkapby norm123,Hello kkap,
I know that it can be annoying when you do not see your content after an update. Those songs are still on your computer and will be able to get them back.
Start with taking a look and the steps below. It will walk you through restoring the iTunes database files that you had before the update. When you do this, it will show everything that iTunes had and you will be good to go.
If you don't see your content after you update iTunes
https://support.apple.com/en-us/HT203225
- Quit iTunes.
- Go to the iTunes folder that contains the iTunes library files:
Mac: From the menu bar at the top of your computer screen, choose Go > Home. Open the Music folder, then open the iTunes folder.
Windows: Navigate to \Users\username\Music\iTunes\. - Drag the iTunes Library.itl file to your Desktop.
- In the iTunes folder, open the Previous iTunes Libraries folder.
- Find the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you updated iTunes (Year-Month-Day).
- Copy this file to the iTunes folder (the enclosing folder).
- Rename the copied file iTunes Library.
- Open iTunes.
You should now see your missing content in iTunes.
Any changes that you made to your library after the date you updated (step 6, above), such as new playlists that you created or songs that you added, might be missing.
Take care -
Sep 1, 2015 10:33 PM in response to norm123by kkap,HI Norm
Thank you for your reply
Does it change any of the steps you laid out if I rolled iTunes back to the previous version with Windows Restore? iTunes does not open now. I get a message that says "the file 'iTunes library.it' cannot be read because it was created by a newer version of iTunes".
How do I handle that?
Thanks for your help
kkap
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Sep 1, 2015 11:27 PM in response to norm123by klacoste,Hi Norm,
I followed your instructions up to #6, I left clicked and selected copy, I copied onto the iTunes folder. I renamed the file iTunes Library. But it would only let it by iTunes Library (2). Due to there already being an iTunes library....
This probably sounds stupid, but I am not good with this kind of stuff, but i'm trying!
Is there anything else I should be doing?
Or did I copy it wrong?
Thank you SOOOO much!
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Sep 2, 2015 6:28 AM in response to kkapby norm123,Hey kkap,
No, it does not change the steps. The error that you are seeing is that the current iTunes library database files was working with a newer version of iTunes. Because you have rolled iTunes back with Windows Restore, you still would need to follow the previous steps to get your library back in working order.
Take care -
Sep 7, 2015 11:50 AM in response to norm123by kkap,HI Norm
i finally got time to do this and it worked. I had to do it a couple of times but all my music and playlists are back. Your help was invaluable . Thanks for being out there.
Now im going to try to sync my devices.
Thanks again
Ken (Kkap)
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Sep 8, 2015 6:03 AM in response to kkapby norm123,Hi Ken,
Glad to hear that you got things sorted out.
Have a great day -
Sep 8, 2015 8:02 AM in response to kkapby hanshotfirst1138,What's really weird about this is that my iPhone still seems to by syncing with the old iTunes library. I eventually lost my temper and just dragged the songs back in from the folders. It's really irritating, why does this happen with updates?
