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Helpful answers
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Sep 1, 2015 6:42 AM in response to jafo1270by JimmyCMPIT,the postscript driver is not able to speak to the printer correctly
choose a correct driver for the printer
http://support.ricoh.com/bb/html/dr_ut_e/ra/model/c311_2/c311_2en.htm
http://support.ricoh.com/bb/html/dr_ut_e/ra/model/c311_2/c311_2en.htm#Mac OS X 10.10 (OS X Yosemite)
if that does not work reset the printing system and choose a correct driver as the Generic one is incompatible.
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Sep 1, 2015 8:55 AM in response to JimmyCMPITby jafo1270,I downloaded the driver, installed it as per the readme file and the same thing still happens.
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Sep 1, 2015 9:25 AM in response to jafo1270by JimmyCMPIT,did you try resetting the printing system?
is the printer firmware up-to-date?
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Sep 1, 2015 11:51 AM in response to jafo1270by LilyLC,In addition to the recommendations by JimmyCMPIT try
Repair disk permissions with Disk Utility (in Utilities folder)
jafo1270 wrote:
It is connected to my iMac via ip address and selected generic postscript printer option.
Instead of the Generic PostScript Printer, use the PPD specifically for the Ricoh printer you have.
- In the Printer Add window for Use, click on whatever it shows (e.g., Generic PostScript Printer) and a popup list will show.
- Click Auto Select. In a short while, that should change to the PPD for Ricoh SP 311sfn/SP 311sfnw.
- Click the Add button.
If with #2 above, a Ricoh printer does not show, then manually select it...
- In the Printer Add window for Use, click on whatever it shows (e.g., Generic PostScript Printer) and a popup list will show.
- Click on "Select Software..." and another window will open listing Printer Software on your computer.
- Scroll down the list until you find a match for Ricoh SP 311sfn/SP 311sfnw and select/click it. Click the OK button.
- Click Add button in the Add window.
HTH
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Sep 1, 2015 12:57 PM in response to jafo1270by greg sahli,Just to amplify what the others said - your symptoms mean your printer doesn't accept postscript as input (as in, you don't have the optional postscript card in it). You need to use whatever non-postscript driver is available for that Ricoh.
The Ricoh specs sheet says that printer is PCL 6 (HP-compatible). I think you might be able to use "generic PCL" for driver. Try it and let us know.
PS - the Ricoh site shows no current OS X driver for that model.
This Apple site shows no auto-downloadable driver, either:
Printer and scanner software available for download for your Mac - Apple Support
If you don't find "generic PCL" for driver, install Gutenprint - it will give you a few choices: