strayschool
Level 1 (4 points)

Q: Apple Configurator doesn't recognize supervised iPad

Charged iPad overnight through wall outlet.  Only Apple logo appears. Tried reset (hold down home and sleep) with no luck. Plugged into macbook. Neither Apple Configurator nor iTunes recognizes the device. If it's dead, why is the Apple logo still displaying?

iPad, iOS 8

Posted on Jun 2, 2015 9:15 AM

by nsdjoey,Solvedanswer
nsdjoey nsdjoey
Level 3 (955 points)
A:

Hi strayschool,

 

Try this... Plug one end (Lighting end) into your iPad but the other end (USB end) unplugged from your computer. Power off the iPad by holding the power button for about 5 or so seconds until the screen is completely black...then let go of the power button. Now, hold the Home button down and while holding it down plug the other end of the cable into your computer. Keep holding down the Home button for about 10 seconds or until you see the restore screen on the iPad. Then let go of the Home button. You should then be able to restore the iPad using Apple Configurator.

 

Hope this helps!

~Joe

Posted on Jun 3, 2015 7:38 AM

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strayschool

Q: Apple Configurator doesn't recognize supervised iPad

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  • Helpful answers

  • by nsdjoey,Solvedanswer

    nsdjoey nsdjoey Jun 3, 2015 7:38 AM in response to strayschool
    Level 3 (955 points)
    Jun 3, 2015 7:38 AM in response to strayschool

    Hi strayschool,

     

    Try this... Plug one end (Lighting end) into your iPad but the other end (USB end) unplugged from your computer. Power off the iPad by holding the power button for about 5 or so seconds until the screen is completely black...then let go of the power button. Now, hold the Home button down and while holding it down plug the other end of the cable into your computer. Keep holding down the Home button for about 10 seconds or until you see the restore screen on the iPad. Then let go of the Home button. You should then be able to restore the iPad using Apple Configurator.

     

    Hope this helps!

    ~Joe

  • by strayschool,

    strayschool strayschool Sep 1, 2015 8:20 AM in response to nsdjoey
    Level 1 (4 points)
    Sep 1, 2015 8:20 AM in response to nsdjoey

    it worked! thanks nsjoey!

  • by nsdjoey,

    nsdjoey nsdjoey Sep 1, 2015 12:48 PM in response to strayschool
    Level 3 (955 points)
    Sep 1, 2015 12:48 PM in response to strayschool

    You're welcome! Glad I could help.

    ~Joe