altohorn1
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Q: Until today my MacBook Pro communicated well with my Brother MFC-J835DW printer, but it no longer connects via WLAN.  Solutions?

Until today my MacBook Pro communicated well with my Brother MFC-J835DW printer, but it no longer connects via WLAN.  Solutions?

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Sep 1, 2015 9:44 AM

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altohorn1

Q: Until today my MacBook Pro communicated well with my Brother MFC-J835DW printer, but it no longer connects via WLAN.  Solutio ... more

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  • by lllaass,

    lllaass lllaass Sep 1, 2015 9:50 AM in response to altohorn1
    Level 10 (190,419 points)
    Apple Watch
    Sep 1, 2015 9:50 AM in response to altohorn1

    What does Diagnostics report?

    Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac - Apple Support

  • by Linc Davis,

    Linc Davis Linc Davis Sep 1, 2015 10:40 AM in response to altohorn1
    Level 10 (208,037 points)
    Applications
    Sep 1, 2015 10:40 AM in response to altohorn1

    From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Advanced

    and check the box marked

              Include Bonjour in the Bookmarks menu

    if it's not already checked. Then select

              Bookmarks ▹ Bonjour ▹ Name of printer

    A web page served by the printer should open. Does it?

  • by altohorn1,

    altohorn1 altohorn1 Sep 2, 2015 6:02 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 2, 2015 6:02 AM in response to Linc Davis

    Thank you for your response.  No it did not.  I followed the steps and clicked Bonjour on the Bookmark menu and the name of my printer appeared but the brother web site did not come up - as the address was just a jumble.  This all began with the download two days ago of OS X 10.10.5  Yosemite.  I had perfect function before that.

  • by altohorn1,

    altohorn1 altohorn1 Sep 2, 2015 6:11 AM in response to Linc Davis
    Level 1 (0 points)
    Sep 2, 2015 6:11 AM in response to Linc Davis

    This is the gibberish web address when I clicked the Bonjour bookmark and also when I click Go To Printer Web Page in System Preferences/Go to Printer Web Page:

    http://brn001ba9bb2b97.local./net/net/airprint.html

  • by Linc Davis,

    Linc Davis Linc Davis Sep 2, 2015 7:06 AM in response to altohorn1
    Level 10 (208,037 points)
    Applications
    Sep 2, 2015 7:06 AM in response to altohorn1

    Does the printer have an address on the network? You can find out from the built-in status display, if it has one, or else by printing the status page according to the manufacturer's instructions. That would involve pressing some combination of buttons on the device.


    Restart the printer and the wireless router. Any change?

  • by John Galt,

    John Galt John Galt Sep 2, 2015 7:34 AM in response to altohorn1
    Level 9 (50,248 points)
    Mac OS X
    Sep 2, 2015 7:34 AM in response to altohorn1

    The Brother MFC-J835DW is an AirPrint printer. A spontaneous disappearance is usually resolved by restarting your router.

     

    While you do that, you might as well restart the printer as well. Power down both of them and let them rest for a moment, then power them back up again.

     

    If it still does not appear, then delete the existing printer entry in System Preferences > Print & Scan, and add it again as an AirPrint printer (adjacent to "Use" select "AirPrint").

  • by altohorn1,

    altohorn1 altohorn1 Sep 8, 2015 8:34 AM in response to John Galt
    Level 1 (0 points)
    Sep 8, 2015 8:34 AM in response to John Galt

    Thank you all for comments.  None of the above worked, but I have good function using a USB cable.  Again it is curious that this began with the OS X 10.10.5 download, and there was function very briefly on 3 occasions.  I would be interested to know if others had this problem with the OS X download.