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All replies
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Helpful answers
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Sep 2, 2015 3:32 AM in response to ksimacby D.Cohen,Hi! Try these steps:
Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"
press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.
Open Safari - Preferences - Privacy - Remove All Website Data.
After that, open Safari - Preferences - Autofill and check all the boxes.
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Sep 2, 2015 8:08 AM in response to ksimacby Linc Davis,There are four kinds of autofill. Have they all stopped working, or only one?
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Sep 2, 2015 8:17 AM in response to Linc Davisby ksimac,Thanks. They all seem to have stopped working.
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Sep 2, 2015 8:25 AM in response to ksimacby Linc Davis,Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access â–¹ Preferences... â–¹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access â–¹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.
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Sep 2, 2015 11:51 AM in response to Linc Davisby ksimac,Thanks for detailed instructions. Regret it came back immediately with no problems found.
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Sep 2, 2015 12:45 PM in response to ksimacby Linc Davis,Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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Sep 4, 2015 9:52 AM in response to Linc Davisby ksimac,Thanks for that. Just done as you said but no success.
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Sep 5, 2015 11:02 AM in response to ksimacby Linc Davis,If you've copied the Safari application from its original location in the Applications folder, delete all copies and use the one in that folder.
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Sep 5, 2015 11:32 PM in response to Linc Davisby ksimac,Please clarify. We haven't messed with the Safari app. Do you want us to check for duplicate versions?
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Sep 6, 2015 9:18 AM in response to Linc Davisby ksimac,Yes, done but only found one Safari which was in Apps folder. Thanks.
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Sep 6, 2015 9:33 AM in response to ksimacby Linc Davis,Are any passwords listed in the Passwords tab of the preferences window? Is the AutoFill box checked?
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