Q: unable to transfer items on an authorized computer

I'm trying to back up my phone in preparation to transfer to a new one. I get the message "Some of the purchased items on the iPhone could not be transferred to your iTunes library because you are not authorized for them on this computer".

I've tried re-authorizing, deleting the SC Info folder, signing out and back into iTunes. I am signed into my computer as an administrator. I'm still getting the same error.

Any other ideas? Much appreciated!

iPhone 5, iOS 7, Passcode unknown, device locked.

Posted on Sep 1, 2015 3:20 PM

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Q: unable to transfer items on an authorized computer

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by jason269,

jason269 Sep 3, 2015 6:18 AM in response to pjwbur
Community Specialists

Sep 3, 2015 6:18 AM in response to pjwbur

Hello, pjwbur.

Thank you for visiting Apple Support Communities.

I understand you receive a prompt indicating you are not authorized when syncing. The most common cause for this issue would be media present in your library that is purchased with another Apple ID. The article below will walk you through the process of verifying if that is the case or correcting the issue if not.

If iTunes repeatedly prompts you to authorize your computer

Cheers
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Q: unable to transfer items on an authorized computer

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by jason269,

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