abbthomp015

Q: IPod 4th gen. troubleshooting

My IPod 4th generation won't let me use any internet anywhere I go, it crashes and shuts off. It overheats easily and I've been having trouble now for more then 6 months I've restored it 3 times and talked with and Apple rep. It won't update past a 6.1.6 therefore it won't let me download any apps that use the internet or any for contacting family and friends. I've had enough of it and now our school is opening up for more digital and it's driving me CRAZY!

iPod touch (4th generation), iOS 6.1.6

Posted on Sep 3, 2015 7:33 PM

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Q: IPod 4th gen. troubleshooting

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  • by lllaass,

    lllaass lllaass Sep 4, 2015 1:30 AM in response to abbthomp015
    Level 10 (189,790 points)
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    Sep 4, 2015 1:30 AM in response to abbthomp015

    If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.

    Make an appointment at the Genius Bar of an Apple store..

    Apple Retail Store - Genius Bar