PrimalUK

Q: Mail version 8.2

I don't know what's happened to my iCloud mail that I've set up in 'Mail' version 8.2.

It's suddenly stopped sending iCloud emails. This happened once before and my ISP encouraged me to use Thunderbird. I did that for a while but I found it so temperamental and went back to 'Mail'

Does anyone know the correct set-up details for an iCloud account in 'Mail' version 8.2?

 

 

I would be grateful for any help...

MacBook Pro (Retina, 15-inch, Early 2013), OS X Yosemite (10.10.2)

Posted on Sep 3, 2015 8:10 AM

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Q: Mail version 8.2

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  • by pedro d,

    pedro d pedro d Sep 4, 2015 2:48 PM in response to PrimalUK
    Community Specialists
    Sep 4, 2015 2:48 PM in response to PrimalUK

    Hello there, PrimalUK.

     

    It sounds like you may have been experiencing an outage while being unable to send mail using your iCloud account in the Mail app on your Mac. If you're still experiencing the outage, this Knowledge Base article offers up a checklist of steps for troubleshooting:

     

    If you can’t send or receive email on your Mac - Apple Support

     

    If you can’t send or receive email on your Mac

    Follow these steps if the Mail app in OS X suddenly doesn't send or receive email.

    If your Mac is connected to the Internet, but Mail no longer sends or receives email messages, the issue could be with the provider of your email service. Or you could have missing or outdated settings in the Accounts section of Mail preferences (Mail > Preferences).

    If Mail refers to a problem with the mail server or network

    Mail might say that it’s unable to connect because of a problem with the mail server or network. For example, the message might refer to a connection that timed out, or too many simultaneous connections:

     Unable to connect alert

    If you're connected to the Internet but the connection timed out, your email provider could be experiencing a service outage. Contact them or check their status webpage to make sure that their mail service is online. Examples of status pages:

    If the message refers to the number of simultaneous connections, too many of your devices are checking your email account at the same time. Quit Mail on one or more of your other devices.

     

     

    Thanks for being a part of Apple Support Communities.

     

    Cheers.

  • by Eric Root,

    Eric Root Eric Root Sep 4, 2015 4:54 PM in response to PrimalUK
    Level 9 (71,369 points)
    iTunes
    Sep 4, 2015 4:54 PM in response to PrimalUK