G.J. Mullaly

Q: Wacom drivers will not install

I am running OS 10.10.1 on a MacBook Pro (2.4 GHz  Intel Core i7 ). I recently purchased a Wacom Intuos Pro (Medium) but I have been unable to install the Wacom drivers for OS 10.10 (Driver 6.3.10w2). The installation process gets as far as the validating stage and I then get the error message "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I called Wacom support and they advised me that my operating system was "corrupted" and that I should either create a new user and try installing the driver under that user or re-install the operating system. I am reluctant to do either unless I am satisfied that the problem is with my operating system rather than with Wacom's driver. Can anyone tell me which it is likely to be and what I should do about it? Thanks.

MacBook Pro, OS X Yosemite (10.10)

Posted on Dec 3, 2014 3:17 PM

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Q: Wacom drivers will not install

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  • by Kappy,

    Kappy Kappy Dec 3, 2014 3:22 PM in response to G.J. Mullaly
    Level 10 (271,392 points)
    Desktops
    Dec 3, 2014 3:22 PM in response to G.J. Mullaly

    Do what has been suggested. Or are you simply reluctant for help?

  • by G.J. Mullaly,

    G.J. Mullaly G.J. Mullaly Dec 3, 2014 4:07 PM in response to Kappy
    Level 1 (4 points)
    Mac App Store
    Dec 3, 2014 4:07 PM in response to Kappy

    Wow. I am sitting here wondering whether something about my question offended you or whether this is just the tone you ordinarily use when communicating with perfect strangers asking for help from other Mac users.

  • by Kappy,

    Kappy Kappy Dec 3, 2014 6:58 PM in response to G.J. Mullaly
    Level 10 (271,392 points)
    Desktops
    Dec 3, 2014 6:58 PM in response to G.J. Mullaly

    Merely responding to what you posted. You are the one reluctant to accept the advice that was given to you. Sit and wonder to your heart's content. I'm wondering why you were given perfectly good advice and chose to ignore it.

  • by G.J. Mullaly,

    G.J. Mullaly G.J. Mullaly Dec 3, 2014 8:40 PM in response to Kappy
    Level 1 (4 points)
    Mac App Store
    Dec 3, 2014 8:40 PM in response to Kappy

    Kappy. Your claim that you were merely responding to what I posted when you asked "Or are you simply reluctant for help?" reminded me of the denial by the cashier in the movie Terms of Endearment that she had been rude to a customer (Debra Winger). My response to your claim is the same as John Lithgow's response to the cashier's denial: https://www.youtube.com/watch?v=bF8AZ-t2_Aw

  • by Ir. Bob,

    Ir. Bob Ir. Bob Dec 31, 2014 5:40 AM in response to Kappy
    Level 2 (320 points)
    Dec 31, 2014 5:40 AM in response to Kappy

    Advising somebody to re-install a complete OS in order to install some driver or software package cannot be considered as a 'good advice'. Especially when it is given without the extra instructions not to restore from a Time Machine backup, as it will restore the system exactly to the state it was before. It will take you days to get your system to the state it was before without using TM.

     

    Advising to install under a different account doesn't count as a good advice in this instance either, as the installer needs admin access and thus permission are raised above the one of the current user.

     

    Anyway, I'm having the same issue and I wonder wether G.J. Mullaly ever found a solution.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Dec 31, 2014 5:57 AM in response to Ir. Bob
    Level 6 (8,075 points)
    Mac OS X
    Dec 31, 2014 5:57 AM in response to Ir. Bob

    I just installed the Wacom Drivers on my iMac 2007 4GB RAM Yosemite 10.10 and it worked without a hitch. You need to DL the drives from here:

    bit.ly/10ecd8W

     

    the ones on the installer that comes bundled with the hardware will not work at all. Also there is an issue with install/reinstall and there is an explanation of the procedure on Facebook. Either way this is WACOM telling tablet users on Yosemite what needs to be done with THEIR SOFTWARE IN ORDER TO GET IT TO WORK, so they know the problem exists.


    www.facebook.com/video.php?v=10152359042496691

  • by Ir. Bob,

    Ir. Bob Ir. Bob Dec 31, 2014 6:00 AM in response to JimmyCMPIT
    Level 2 (320 points)
    Dec 31, 2014 6:00 AM in response to JimmyCMPIT

    Thanks for the reply, removing the driver with the utility didn't work for me. Removing any remaining Wacom files manually did the trick.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Dec 31, 2014 7:46 AM in response to G.J. Mullaly
    Level 6 (8,075 points)
    Mac OS X
    Dec 31, 2014 7:46 AM in response to G.J. Mullaly

    I didn't link a utility, I linked the correct drivers for Yosemite.

    Follow the video then reinstall the driver I linked from Wacom, that is the procedure.

  • by Ir. Bob,

    Ir. Bob Ir. Bob Jan 1, 2015 12:57 AM in response to JimmyCMPIT
    Level 2 (320 points)
    Jan 1, 2015 12:57 AM in response to JimmyCMPIT

    Happy New Year Jimmy,

     

    Indeed you did not link a utility, but the utility is mentioned in the video you linked.

  • by Shamsham733,

    Shamsham733 Shamsham733 Jan 2, 2015 11:01 PM in response to G.J. Mullaly
    Level 1 (0 points)
    Jan 2, 2015 11:01 PM in response to G.J. Mullaly

    I had the exact same issue as the original poster.

     

    The problem:

    The problem appears to be the drivers from Wacom do no install successfully if the the language is other than US English - my language was English - Australia.

     

    What I did to solve the problem:

    Open "System Preferences"

    Click "Language and Region"

    Under the 'Preferred Languages' box, select the + button to add another language

    Select "English - English"

    Select 'Use English' button when the sheet asks you "Would you like to use English as your primary language"

    Install the latest Wacom drivers (http://us.wacom.com/en/support/drivers/)

     

    The drivers should install successfully and your Wacom tablet should now work!

    You can then change back to your original language settings.

     

    I hope that helps!

     

    Credit to: http://forum.wacom.eu/viewtopic.php?f=2&t=20998

  • by jk_oblivion,

    jk_oblivion jk_oblivion Feb 1, 2015 5:16 PM in response to Shamsham733
    Level 1 (0 points)
    Feb 1, 2015 5:16 PM in response to Shamsham733

    U the Man ShamSham, did what u said and BINGO! Cause im so happy after so many failed installations with wacom drivers, u just nailed it:)

    Again: THX;)

  • by peluchan,

    peluchan peluchan Sep 5, 2015 6:32 AM in response to Shamsham733
    Level 1 (0 points)
    Sep 5, 2015 6:32 AM in response to Shamsham733

    you're a genius, hooray <3 this works perfectly

  • by Mainyehc,

    Mainyehc Mainyehc Sep 22, 2016 9:52 AM in response to Shamsham733
    Level 1 (4 points)
    Mac OS X
    Sep 22, 2016 9:52 AM in response to Shamsham733

    The system language “trick” (if you can call it that, the installer bug was a blatantly unacceptable oversight on Wacom's part and instead of directing users on their forums how to work around the issue they should have fixed the damned driver installer already!) stopped working on macOS Sierra 10.12.0. I used to use this method before, but it no longer works… Even more frustratingly, I know for a fact that the drivers worked on the Public Beta, yet, the Wacom preference pane was still moved to the incompatible preference panes folder and I can't, for the life of me, install them on my iMac after a clean install.

     

    I am seriously considering of doing a video of myself setting fire to my Bamboo Create and posting it on YouTube.

  • by Mainyehc,

    Mainyehc Mainyehc Sep 22, 2016 10:35 AM in response to Mainyehc
    Level 1 (4 points)
    Mac OS X
    Sep 22, 2016 10:35 AM in response to Mainyehc

    Actually, I have some god news (sort of), for a change…

     

    I was about to try reinstalling the driver, so I thought of cleaning my system of all its remnants by using the Wacom Utility instead of scouring my hard drive for Wacom support files. I first removed my preferences and, I don't really know why (whether I had the Wacom preference pane open or just thought of giving it a try), my Wacom driver came to life!

     

    I didn't have the tablet connected (I was making sure that it did work on my MacBook Pro, and it did work after reinstalling the purportedly incompatible preference pane), but I got the familiar (and welcoming) message that, duh, I didn't have any supported device connected, instead of the dreaded driver error message. Lo and behold, I reconnected it to my iMac and it worked “fine” as well.

     

    And I only say “fine”, because everything works except 4-finger gestures, those are utterly broken (I don't know whether it has anything to do with the “softer” gestures in Sierra, which detect differences in speed and allow you to revert them midway, much like the Spaces switching one already did, but I suspect it does), they just fail and kind of default to their 3-finger counterparts.

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