MrDeth232

Q: i just pre ordered an album and im not getting my music, why?

i just pre ordered an album and i had enough money when i bought it and i got the email to download it but the link only goes to a "download itunes" page which i already downloaded and i have to buy the album again. like it shows the singles i already got as downloaded and the rest of the songs with the priced like i have to download them again.

Posted on Sep 4, 2015 4:56 AM

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Q: i just pre ordered an album and im not getting my music, why?

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  • by braden85,

    braden85 braden85 Sep 5, 2015 6:50 AM in response to MrDeth232
    Community Specialists
    Sep 5, 2015 6:50 AM in response to MrDeth232

    Hey MrDeth232,

     

     

     

    I understand that you may be experiencing an issue with your preordered content. Here is an article for you that explains about preorders in iTunes and may have some useful information for you:

     

    View, cancel, or see the expected release dates for your pending pre-orders

    You can't manage pre-orders on iPhone, iPad, or iPod touch. To manage your pre-orders on a computer:

    1. Open iTunes.
    2. Click on your Apple ID.
    3. Click Account info.
    4. If prompted, enter your password.
    5. Under Settings, click Manage Pre-Orders.
    6. On the Manage Pre-Order screen, you can view information about your pre-orders. To cancel a pre-order, click the Cancel button to the right of the item, and then confirm it.

    Billing issues

    If a billing issue prevents us from completing your purchase when the item is released, we'll send you an email to let you know that the item is available.

    You can click the link in the email to check your billing information and complete your purchase.

     

    About iTunes Store pre-orders - Apple Support

     

    https://support.apple.com/en-us/HT202723

     

     

     

    Thanks for using the Apple Support Communities!

  • by gail from maine,

    gail from maine gail from maine Sep 5, 2015 6:53 AM in response to MrDeth232
    Level 7 (26,134 points)
    iCloud
    Sep 5, 2015 6:53 AM in response to MrDeth232

    When you click on the link, are you seeing an Open with iTunes window? And when you click that, which tab on iTunes is highlighted when it opens?

     

    Cheers,

     

    GB