HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
Markus Pressdee
Level 1 (0 points)

Q: my iPad and iPhone no longer have Airplay appear in Control Centre - how do I get this back?

my iPad and iPhone no longer have Airplay appear in Control Centre - how do I get this back?

Posted on Sep 5, 2015 12:38 PM

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Markus Pressdee

Q: my iPad and iPhone no longer have Airplay appear in Control Centre - how do I get this back?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 5, 2015 1:00 PM in response to Markus Pressdee
    Level 10 (103,346 points)
    Apple TV
    Sep 5, 2015 1:00 PM in response to Markus Pressdee

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by MGlover12,

    MGlover12 MGlover12 Sep 12, 2015 6:38 PM in response to Markus Pressdee
    Level 1 (0 points)
    Sep 12, 2015 6:38 PM in response to Markus Pressdee

    Make sure your Bluetooth is turned off and wifi is turned on. I was having the same problem and I turned Bluetooth off and AirPlay reappeared. Hope that helps!

  • by Jonigemini ,

    Jonigemini Jonigemini Dec 8, 2015 9:22 PM in response to Markus Pressdee
    Level 1 (0 points)
    Dec 8, 2015 9:22 PM in response to Markus Pressdee

    Make sure you are connected to same network as your other devices my modum offers two networks - my phone was hooking up to one and all others were connecting to other - so my iPad had AirPlay but my iPhone didn't once I corrected that problem AirPlay became available Joni