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All replies
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Helpful answers
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Sep 6, 2015 1:03 PM in response to GellieGby mario49,Hi GellieG,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like the verification code is going to the wrong device. I would recommend that you read this article, it may be able to help the issue.
Get help using iCloud Keychain - Apple Support
- On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.
Cheers
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Sep 7, 2015 4:54 AM in response to mario49by GellieG,Thanks.I tried that and there is no option to input a phone number. I also verified that the iCloud email address was correct.
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Sep 7, 2015 6:04 AM in response to GellieGby mario49,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action
