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Helpful answers
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Sep 6, 2015 7:11 PM in response to Pickinicby HansWorldTravels,Picknic,
Looking for your Page 18 solution. Not on 18 (maybe I have to go back some).
This problem is a *****... tired of it, as I've done everything imaginable fight with it a long time (years it feels like!), only starting to make success.
I have an iPhone 5 iOS 8.4.1 (12H321) and an iPad Air2 iOS 8.4.1 (12H321)... and I've updated/backup out the waazoo today. I have no Macs only iOS devices & PCs.
I've followed links, done this, done that, seen shortcuts deleted on iPhone sync over and delete on the iPad. Cycled both devices, cycled the "dictation" button, switched to different keyboards, everything! I have not factory reset either device
Now I'm to this,
1) iPad does not push existing or new Keyboard Hhortcuts to iPhone (I have about 50 there; emails, urls, SM accounts, etc) that I need on my iPhone as iPad is only Wi-Fi, not cellular)
2) iPhone - I have deleted all old shortcuts [I don't want], cycled phone, shortcut list is empty, cycle "dictation" and my list of 3 shortcuts I want & 1 I created new on iPhone will reappear. Zombie shortcuts are gone! Yaaahooooo!
"Push" syncs are not happening from either device now. Isn't this exactly what was supposed to happen in the first place???
I just backed-up via iTunes (no iCloud backup for me only data sync) both devices, cycled... iPad good (its list of 50 shortcuts) & iPhone "good" (blank list --> "dictation" cycle --> 3+1 shortcuts return, no zombies)
New tests of new Keyboard Shortcuts, no "Push" syncs from either device. "dictation" cycle on iPad no longer "importing" iPhone Zombie Keyboard Shortcuts.
So new questions;
1) Where has the original Keyboard Shortcut Sync capability gone to????
2) If the issue is in the iPhone5 as that is the Zombie Keyboard Shortcut Pusher, this must be the device controlling the misplaced file/folder on iCloud [as mentioned throughout many threads ~/Library/Mobile\ Documents/ ~/Desktop/Real\ iCloud\ Drive ] How does a non-techie like me get to it???
I can't go and create 50 "repeated" new Keyboard Shortcuts in my iPhone only for them to vanish and reappear whenever they like. Who knows how long it will be before the original zombies reappear (but I hope they've somehow been cleared from the Library/Mobile "cache" given the repeated testing has wiped them so far.
Thanks!
Any ideas would help
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Sep 6, 2015 7:24 PM in response to Pickinicby HansWorldTravels,great, found it!
Now how do I do it myself! And, as I just replied before seeing this... I hope you are right that syncing returns again, as that's the only thing missing now that I've gotten the "Zombie Shortcut House" cleaned so to speak. It seems it has been overwritten, the cache cleaned.
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Sep 6, 2015 8:44 PM in response to HansWorldTravelsby Pickinic,I assume you found the solution reprinted on the prior page. Syncing will resume, but give it some time...
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Sep 6, 2015 9:20 PM in response to Pickinicby HansWorldTravels,I did Pickinic!
Unfortunately PageMakers4 made some giant leaps in assuming all forum readers are masters of working with MacOS & iOS with backup files and restoring. Reading through pages of "it's so simple just don't question" teaching-style at Apple is always fun. So backups always are a certain way to burn yourself, i.e., the "Restore" button on iTunes that instantly backs up your device first?!?!?!!?!!?
Gonna have to find someone to walk me through this process, even though the solution seems solid.
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Sep 7, 2015 8:28 AM in response to pagemakers4by HansWorldTravels,Just responding to this as it's the solution [I hope!]
But after negotiating passed the "backup & restore is so easy" part, I've edited the files via iBackupBot [deleted them] then restored both my iPhone & iPad after deleting all the suspect folders.
I've added in a test keyboard shortcut on each of the devices that is different than the other. No "realtime" syncing going that I am seeing. Cycling the iPhone on/off --> blank list --> cycle "dictation" --> new "test" shortcut reappears (no zombies). Haven't needed to cycle "dictation" on the iPad.
I went into the new backup file (as I've backed up both devices again after restore) and on the iPhone the folders are back. So I'll just add this screenshot as a point of reference... and start "praying" that what Pickinic said will start happening, .... snycing will resume at some point and zombies will be gone.
I was on the phone with Apple support earlier (iCloud was associating with an old phone number to send a 5-digit verification & found in keychain advanced settings the number is on the device, not be iCloud settings). With this[keyboard shortcut] problem, "yes we are slightly aware of it, maybe next updates will fix it". Right, we know where that will go.
And I guess this is all I have now...
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Sep 7, 2015 11:35 AM in response to Pickinicby kaycee18,Since I only just did this process, I cannot do any cartwheels yet, but since I did find that rogue file from 2013, I am hopeful. I did another backup to iTunes after all of the above, then went to look at the new backup in iBackUpBot, and no rogue "CloudUserDictionary.sqlite" to be found. I don't have a ton of shortcuts, but the ones I have I use often, and to have old addresses and such pop up from old shortcuts I had previously edited or deleted was just plain irritating.
One suggestion I have to your above instructions would be to state (as it was in Chris' original instructions) in #3 that you need to open the latest backup in iBackUpBot, because that is where the file deleting will occur. I still had my phone connected to my computer, so I saw those files in my actual phone and almost deleted the files there instead of the backup, which I had to scroll down to see. I'm not sure what would've happened had I deleted them directly from my phone and not from the backup file.
I found out that I could get my shortcuts to sync to my MacBook within a few moments by tapping on each shortcut in my phone and selecting "save." Interestingly, a couple of my shortcuts showed the "phrase" but the actual "shortcut" line was blank, so I fixed these as I went through the list. As I did this "save" method on each shortcut, they began to appear in the shortcuts on the MacBook. This would be time consuming for those with a lot of shortcuts, but I had never found my shortcuts to be synced exactly between my iPhone 6 and my MacBook, so it was worth it to me. If this feature now begins to work properly again, maybe I won't hesitate to add more.....I haven't bothered adding shortcuts for quite some time now!
So, fingers crossed that this fix works for me as well. If so, I will be ever so grateful!
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Sep 8, 2015 7:27 AM in response to kaycee18by kaycee18,One day later, and I'm happy to report that none of the Zombie shortcuts have returned! I have rebooted my phone at least twice and backed up twice to iCloud without any issues. The only thing I have noticed is that new shortcuts are not syncing between my phone and MacBook, so if I want them in both places, I have to add them to both. But, I can deal with that versus the Zombies returning!
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Sep 8, 2015 8:51 AM in response to kaycee18by edwardfromcalgary,Mine have - and all I did was turn back on iCloud. I had iCloud off - no zombies. iCloud on - zombies. WTFH.
I don't have access to iTunes - but if this fixes it...I'll rent a computer or borrow one. Can I send Apple the bill for the rental?
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Sep 8, 2015 9:48 AM in response to edwardfromcalgaryby kaycee18,To use the fix outlined within this thread (pages 17 and 32, I believe), you would need access to a computer because of the app needed to access the files in your phone that need to be deleted. It is truly ridiculous that Apple can't just provide a fix for this, but I'm sure they won't pay the bill!
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Sep 8, 2015 2:41 PM in response to kaycee18by HansWorldTravels,Agreed Kaycee18,
I'm 30hrs in and still hoping that syncing will return as Pickinic said happened with his.
I don't have a Mac to work off, only PC so there are always details that are not visible thanks to cross platform incompatibilities. From the PC you can't drill down and get file properties. Even saved backups with "dates added to the file name" only populate as generic "iPhone" files to chose during restore. But as you mentioned, the files/folders do repopulate in the "backup" file when looking at in iBackupBot. I think by deleting those original "corrupted" files, we've erased the "cache" where the zombies lived, so are at least several steps ahead.
Getting the sync to work is another story. Fingers crossed before I start adding them again.
So you are on iPhone 6? I was thinking it was something about iPhone 5 hardware architecture that was causing this original problem, but apparently not. I'm still needing to cycle "dictation" on/off after every cycle on/off of the phone itself which results in a blank shortcuts list.
I see someone mentioned iCloud backup again. To kick a deadhorse again, iCloud has nothing to do with this problem.
Cheers
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Sep 8, 2015 2:47 PM in response to kaycee18by HansWorldTravels,ps.... rumors of the iPhone 6s are starting to circulate again. More useless native apps I'm certain, and even more reason Apple won't deal with this issue.
I wish I wasn't addicted to the physical size and ruggedness of the iPhone5 as well as its software stability. The postcard size 6 and Galaxy, where the market has turned is not a possibility for me. Too delicate like "pretty lil flowers" and I can drop my i5 with a basic rubber protector without worry or put it in a pocket.
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Sep 8, 2015 4:53 PM in response to HansWorldTravelsby Pickinic,Sorry, I was out of town and snuck one post in. I used both a Mac and a PC in fixing mine. I have an iPhone 6, but I originally had the problem on my iPhone 5s and it carried over to my iPhone 6. I don't see that it matters which phone you have. The syncing between devices resumed quickly, but the syncing with my Mac took days. I ended up deleting all of my shortcuts from my Mac and re-entered them and they began syncing with my iPad and iPhone. That seemed to "shock" the system into syncing between the Mac and other devices. I assume you may have to do likewise with your PC.
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Sep 8, 2015 4:55 PM in response to HansWorldTravelsby Pickinic,And I had a 5s and loved it too, but I love my 6 even better. In a case it is as sturdy as my 5s was, but wouldn't use it without a case. It fits in my pocket fine and love the bigger screen and keyboard.
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Sep 8, 2015 4:57 PM in response to kaycee18by Pickinic,Yes, you DO need a computer either Mac or PC to use the fix. It doesn't matter which one you use, you just need to be able to download the program and use iTunes on your computer.
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Sep 8, 2015 5:02 PM in response to HansWorldTravelsby kaycee18,I do have an iPhone 6, but I agree with Pickinic that I don't think that matters. The real issue are those files we addressed and deleted. None of my Zombies have returned. The lack of syncing between iPhone and MacBook is still an issue, which is strange after watching every shortcut I added to my phone instantly populate on the MacBook shortcuts list - but this was after I deleted every shortcut entry on the MacBook. I'm not worried about adding entries to each device at this point since I don't have hundreds of entries.
