hellotp

Q: computer not authorized for purchases what to do in the middle of recovery and it's stopped

In the middle of update and restore of iphone 5s. Received a pop up window that says computer is not authorized for purchases and has stopped the download process of update and restore.  What is the next step.

iPhone 5s

Posted on Sep 5, 2015 6:38 PM

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Q: computer not authorized for purchases what to do in the middle of recovery and it's stopped

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  • by Brett L,

    Brett L Brett L Sep 7, 2015 8:52 AM in response to hellotp
    Community Specialists
    Sep 7, 2015 8:52 AM in response to hellotp

    Hey hellotp,

     

    It sounds as if you are transferring content back to your computer from your iPhone when you get an error message stating that the computer is not authorized for some (or all) of the content. 

     

    Use the steps in this article to authorize your computer - Authorize your computer in iTunes. Note that if you have purchases on the iPhone from more than one account, the computer must be authorized for each account.

     

    Thanks for using Apple Support Communities.

     

    Happy computing.