emilioRsanz

Q: digital touch does not work

I recently purchased an apple watch and have to contacts with the apple watch on my friends lis. when I try the digital touch with them the option does not appear. It only shows a loading icon and then disappears. when my friends send one to me I don't receive it. I have tried restarting the watch and many other options but it appears it has a problem.

Apple Watch

Posted on Aug 13, 2015 4:20 PM

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Q: digital touch does not work

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  • by sberman,

    sberman sberman Aug 13, 2015 9:07 PM in response to emilioRsanz
    Level 8 (39,897 points)
    Aug 13, 2015 9:07 PM in response to emilioRsanz

    See the "Get started" and "Add a friend" sections here:

    Use Digital Touch - Apple Support

     

    Your friends should have their iPhone numbers in your contacts list.  This iPhone number should be the one paired to their Apple Watch.  I suggest they also have an Apple ID tied to only one iPhone.

  • by emilioRsanz,

    emilioRsanz emilioRsanz Sep 7, 2015 5:12 PM in response to sberman
    Level 1 (0 points)
    Sep 7, 2015 5:12 PM in response to sberman

    yes it is done but either way it does not work

    i contacted apple and even them have not helped me

    i am ******

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 7, 2015 6:06 PM in response to emilioRsanz
    Level 9 (58,384 points)
    iPhone
    Sep 7, 2015 6:06 PM in response to emilioRsanz

    emilioRsanz wrote:

    i contacted apple and even them have not helped me

     

    What do you mean they have not helped you? What did they say?

  • by Troy.jr,

    Troy.jr Troy.jr Sep 8, 2015 4:47 AM in response to emilioRsanz
    Level 1 (74 points)
    iPhone
    Sep 8, 2015 4:47 AM in response to emilioRsanz

    We managed to resolve it by changing the email address new iMessage conversations are started from on her phone in the phone settings app. She changed it to the one that matched her Apple ID login rather than her @icloud.com address.

     

    Hope this fixes the problem

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 8, 2015 5:22 AM in response to emilioRsanz
    Level 7 (34,609 points)
    Apple Watch
    Sep 8, 2015 5:22 AM in response to emilioRsanz

    Hi Emilio

     

    Try this troubleshooting checklist, which has worked for others:

     

    Note: after pairing Apple Watch with an iPhone, you may need to wait an hour or more before you can receive a Digital Touch.

     

    • In the Contacts app on your iPhone, check that the contact card for each friend includes their Apple ID email address and iPhone phone number (edit the contact cards where necessary).
    • Check that you have added your friends to the Friends list on your Apple Watch:
      • On your iPhone: Apple Watch app > My Watch > Friends.
      • To add more friends: In the Friends list > Add Friend > tap someone in the list of contacts. (If someone isn't in the list, open Contacts on your iPhone, add them there, then try again).
    • [You may find that this step is not necessary: Delete old iMessage conversations with your friends - on your iPhone and Apple Watch:]
      • iPhone > Messages > swipe left on a message thread > delete.
      • Apple Watch > Messages app (from the Home screen - accessed via single press on the Digital Crown) > swipe left on a message thread > tap on trash.
    • Set new Messages conversations to start from your iPhone's phone number.
      • iPhone > Messages > Settings > Send & Receive > scroll down to Start New Conversations From > choose your iPhone phone number.
    • On your iPhone in the Apple Watch app: My Watch > General > Reset > tap on Reset Sync Data (you will not see anything happen after tapping it - the process runs in the background). Wait for a minute or so before continuing.
    • Disable and re-enable iMessage on your iPhone:
      • iPhone > Settings > iMessage > toggle off / on again.
    • Restart both your iPhone and your Apple Watch.
      • Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.
    • To send a Digital Touch:
      • Press the side button on your watch > Choose a friend (turn the Digital Crown then tap on the icon or picture in the middle of the display) > Tap the Digital Touch icon (pointed finger).
      • Send a sketch (draw on the screen using your finger), a tap (tap the screen once or more) or your heartbeat (place two fingers on the screen until you see and feel your heartbeat).

     

    If your friends can't send a Digital Touch to you, ask them to follow the same instructions (send them a link to this thread).

     

    More help here: Use Digital Touch - Apple Support