TM100

Q: Wireless keyboard won't connect

Apple wireless keyboard (2009)

Mac Pro 5,1

Lion 10.7.5

 

Apple wireless keyboard won't connect after changing batteries. It is listed as a paired device under Bluetooth preferences but using the 'Connect' option fails. The keyboard does not go to discovery mode.

 

I'm answering my own question because there seems to be a lot of voodoo around the problem. The following worked for me after trying a lot of different stuff.

 

  1. Go to System Preferences -> Bluetooth. Delete the keyboard from the list of devices by pressing the '-' button.
    Alternatively you can delete the plist file but it shouldn't be necessary if the keyboard is the only problem. Deleting this file means restarting all other bluetooth devices to force them to reconnect. The plist file is in /Library/Preferences and is called com.apple.Bluetooth.plist. 
  2. Take the batteries out of the keyboard and reinsert them - don't power on the keyboard yet. This puts the keyboard in discovery mode the next time it's switched on. 
  3. In Bluetooth Preferences press the '+' button to add a new device.
  4. When the Bluetooth Setup Assistant is displayed hold down the power button on the keyboard and don't release it! The keyboard should now appear in the list of devices. 
  5. Press 'Continue' - remember to keep pressing the keyboard power button while hitting 'Continue'. You should get an 8 digit passcode from the setup assistant. 
  6. Now release the keyboard power button and enter the passcode. 
  7. Press return - the keyboard is now paired.
  8. Go to back to Bluetooth preferences and select the keyboard in the device list. 
  9. Press the gear icon and select 'Update Services'. Without this last step you may have to reconnect the keyboard from the Bluetooth menu after every startup. 

 

Hope that helps.

Mac Pro, Mac OS X (10.7.5), Apple Wireless Keyboard (2009)

Posted on May 27, 2013 2:57 PM

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Q: Wireless keyboard won't connect

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  • by hsandick,

    hsandick hsandick Jan 13, 2015 6:31 AM in response to TM100
    Level 1 (15 points)
    Jan 13, 2015 6:31 AM in response to TM100

    worked! thanks.

     

    hal

  • by shoulihan,

    shoulihan shoulihan Mar 24, 2015 6:03 AM in response to hsandick
    Level 1 (0 points)
    Mar 24, 2015 6:03 AM in response to hsandick

    This solution works great to re-pair my keyboard and trackpad, but I have to do it every morning when I come into the office, which is a huge pain. Has anyone had the issue of a keyboard and trackpad needing to be reset on a near daily basis after taking your laptop out of the building? I'm at my wits' end.

  • by paul.x.king,

    paul.x.king paul.x.king Mar 26, 2015 5:18 AM in response to TM100
    Level 1 (0 points)
    Mar 26, 2015 5:18 AM in response to TM100

    The answer is easy - Log into the guest account and put new keyboard in discovery mode. Enter number that is shown once discovered and hey presto wireless key board paired.

  • by William Allbrook,

    William Allbrook William Allbrook Apr 21, 2015 6:24 AM in response to shoulihan
    Level 1 (0 points)
    Apr 21, 2015 6:24 AM in response to shoulihan

    It has taken nearly a whole day to resolve the issue I had with my Bluetooth keyboard failing to reconnect with my Macbook Pro. Although the Mac could see the keyboard it resolutely refused to pair with it. Eventually I turned everything in the house off, the wifi network and all other devices including my Magic Mouse that might be filling it with spurious radio waves and hey presto it connected first time.

     

    I figure it is all down to interference and lack of signal strength.

  • by Glenn112,

    Glenn112 Glenn112 May 11, 2015 5:52 AM in response to jmariem
    Level 1 (0 points)
    May 11, 2015 5:52 AM in response to jmariem

    Thanks TM! Worked perfectly...

  • by hattrick12,

    hattrick12 hattrick12 Jun 10, 2015 6:49 AM in response to TM100
    Level 1 (10 points)
    Jun 10, 2015 6:49 AM in response to TM100

    Thank you so much!

  • by Lgoggi,

    Lgoggi Lgoggi Jun 20, 2015 2:53 PM in response to TM100
    Level 1 (0 points)
    Jun 20, 2015 2:53 PM in response to TM100

    i can't do this because i am stuck at the log in page and when ever i change the batteries, it says 1 found but after 5 seconds it just goes back to attempting to find keyboard.

     

    i do have another apple keyboard but the "8ik," don't work and my password starts with an "I"

     

    please help this problem

  • by Valpo4ever,

    Valpo4ever Valpo4ever Jun 23, 2015 7:45 PM in response to TM100
    Level 1 (4 points)
    Notebooks
    Jun 23, 2015 7:45 PM in response to TM100

    THANK YOU SOOOO MUCH for the help!!! I was going crazy trying to pair the keyboard to my iMac. Thanks to you I was able to

  • by danaverse,

    danaverse danaverse Jul 1, 2015 8:32 AM in response to TM100
    Level 1 (0 points)
    Jul 1, 2015 8:32 AM in response to TM100

    Sometimes there may be an even simpler solution:

     

    Locate the Power Button on your computer (it may be on the back of the machine).

     

    Depress the Power Button for at least 10 seconds until the machine is off.

     

    Wait 30 seconds.

     

    Depress the Power Button again for about two seconds, until the machine turns back on.

     

    Make sure your keyboard is turned on.

     

    Wait for the Apple icon on the screen to appear and pass. The screen may display a message that says that the Keyboard is not recognized or not found.

     

    Wait for directions to appear on the screen that guide you to an easy setup, simply by having you type in a displayed code and hitting the return button.

     

    Voila! You're back in business.

     

    -danaverse

  • by Tulsatheta,

    Tulsatheta Tulsatheta Jul 20, 2015 1:33 PM in response to TM100
    Level 1 (0 points)
    Jul 20, 2015 1:33 PM in response to TM100

    If anyone is still reading this, I had the same problem. Keyboard refused to connect to macbook no matter how many times I took out batteries, restarted, cried, begged, pleaded. Turns out, the keyboard was pairing to my ipad in the other room. Turned off the ipad bluetooth, no more issues.

  • by rockeeeeeee,

    rockeeeeeee rockeeeeeee Aug 28, 2015 11:08 AM in response to TM100
    Level 1 (42 points)
    Mac OS X
    Aug 28, 2015 11:08 AM in response to TM100

    You're awesome for posting this.

    I was having problems pairing my keyboard with my iPad.

     

    My keyboard (apple) would not go into discovery mode, the green light would not blink on and off. It would go on and then turn off.

     

    Pressing and HOLDING that right side button on the Keyboard did the trick to enable my iPad to "see" (discover) it.

     

    I'd give you the points if I could.      Here's a thumbs up instead!

  • by gunn88,

    gunn88 gunn88 Sep 4, 2015 7:23 AM in response to TM100
    Level 1 (4 points)
    Sep 4, 2015 7:23 AM in response to TM100

    Worked really well even with some changes on the OS.

    Thanks a lot, TM100!

  • by Jim C Glass,

    Jim C Glass Jim C Glass Sep 8, 2015 2:23 AM in response to TM100
    Level 1 (5 points)
    Sep 8, 2015 2:23 AM in response to TM100

    But how do you get past the login screen to get to your preferences? The keyboard isn't paired so you can't enter your password and login.

  • by gunn88,

    gunn88 gunn88 Sep 8, 2015 7:56 AM in response to Jim C Glass
    Level 1 (4 points)
    Sep 8, 2015 7:56 AM in response to Jim C Glass

    In my case, I was on a MacBook. So I just used the MacBook keyboard.

    If you are on an iMac or similar, just plug in a wired keyboard.

  • by garygladstone,

    garygladstone garygladstone Nov 16, 2015 4:51 PM in response to TM100
    Level 1 (17 points)
    Mac OS X
    Nov 16, 2015 4:51 PM in response to TM100

    Fantastic! MANY Thanks

    Clear, thoughtful and reassuring all through the process. This is the way God intended instructions to be written.

    You gave me the gift of three extra hours of sleep tonight.  (Yes, I would have stayed with the problem well past midnight.)

     

    Thanks again.

     

     

    --GG

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