Q: Can't Hear or Talk on Calls, Works on Facetime or FB Messenger

On my wife's phone when making call you can't hear the person talking and they can't hear you. She can use Faetime and the speaker works and they can hear her. She can make calls on Facebook Messenger and use the regular speaker and microphone. Why is this not working on regular calls?

Fast, Windows XP Pro

Posted on Sep 8, 2015 12:27 PM

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Q: Can't Hear or Talk on Calls, Works on Facetime or FB Messenger

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by joe_7399,

joe_7399 Sep 9, 2015 12:36 PM in response to treyprice
Community Specialists

Sep 9, 2015 12:36 PM in response to treyprice

Hi treyprice,

Welcome to the Apple Support Communities!

I understand that while on a regular call, you are not able to hear from the receiver and the microphone doesn’t pick up sound either. To begin troubleshooting this situation, I would suggest reading over and working through the attached articles below.

If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support

If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

Best regards
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Q: Can't Hear or Talk on Calls, Works on Facetime or FB Messenger

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by joe_7399,

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