HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security softwareQ: My iphone6 cannot update and I still have IOs 8.1.3 version. When I click checking for update it will never complete checking so w ... My iphone6 cannot update and I still have IOs 8.1.3 version. When I click checking for update it will never complete checking so what to do to update it and my fingerprint id is also not working more
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Sep 9, 2015 6:22 AM in response to thunderzzzby Medanice17,I have reset all content and setting and it has been more than four hours still it has not been completed. Can it complete because of am afraid
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Sep 9, 2015 6:35 AM in response to Medanice17by elcpu,Have you tried updating using iTunes instead of Over the Air? It is a better way to update and may allow you to complete the process. Connect your phone to a computer, open iTunes and on the Summary page select Update.
Regarding your fingerprint ID it could be software or it could be a defective phone. Try this first, a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose any data or apps.
If that does not work, I would take the phone to an Apple Store to check it out.
Good luck,
elcpu