Judy Grim

Q: I can't get my code to redeem my song.

I received a iTunes gift song but I can't get the code to redeem it.  Please help.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Sep 9, 2015 7:27 AM

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Q: I can't get my code to redeem my song.

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  • by mario49,

    mario49 mario49 Sep 10, 2015 7:34 AM in response to Judy Grim
    Community Specialists
    Sep 10, 2015 7:34 AM in response to Judy Grim

    Greetings Judy Grim,

     

    After reviewing your post, it sounds like you received a gift song but you cannot redeem it. Is the gift sender in a different country? I would recommend that you read this article, it may be able to help the issue.

     

    Send iTunes Gifts - Apple Support

    You can't redeem purchased gifts outside of the country of purchase. For example, an iTunes Gift purchased in France can't be redeemed in an iTunes Store outside of France.

    Thanks for using Apple Support Communities.
    Take care