flaca80cj

Q: help!!!

I try to go into my imessages on my macbook pro and it wont open neither will my facetime so then I tried clicking on my icloud and the little spinning thing comes on and wont do anything so then I have to force cclose it so frustrating someone please help

MacBook Pro (Retina, 13-inch, Late 2013)

Posted on Sep 12, 2015 8:50 PM

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Q: help!!!

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  • Helpful answers

  • by n.holo,

    n.holo n.holo Sep 12, 2015 8:53 PM in response to flaca80cj
    Level 1 (9 points)
    Sep 12, 2015 8:53 PM in response to flaca80cj

    Try force rebooting your Mac.

    1. Hold the power key down until your screen goes black.

    2. Start your Mac like you usually do.

    3. It should be fixed.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 12, 2015 9:32 PM in response to flaca80cj
    Level 10 (208,000 points)
    Applications
    Sep 12, 2015 9:32 PM in response to flaca80cj

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Da Gopha,

    Da Gopha Da Gopha Sep 13, 2015 5:09 AM in response to flaca80cj
    Level 5 (6,484 points)
    iPad
    Sep 13, 2015 5:09 AM in response to flaca80cj

    Are you running Kaspersky Internet Security perchance?

    Unresponsive Desktop

     

    Cheers,

    Gopha

  • by Eric Root,

    Eric Root Eric Root Sep 13, 2015 10:47 AM in response to flaca80cj
    Level 9 (72,619 points)
    iTunes
    Sep 13, 2015 10:47 AM in response to flaca80cj

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 13, 2015 1:01 PM in response to flaca80cj
    Level 9 (73,254 points)
    Applications
    Sep 13, 2015 1:01 PM in response to flaca80cj

    Hi,

     

    What have you done so far ?

     

    A basic Restart is a god place to start.

    Isolating it to a Specific Mac User Account is a good idea.

     

    If you have already try some basic maintenance then Linc's Console Log will be useful (And he is a lot better at interpreting them).

     

    I would add in a question about whether you have been Installing or Managing Fonts recently.

    AppleGothic needs to be active, not duplicated and Validate (check with Font Book and the File Menu)

     

     

    3Sigcopy2.png

    9:01 p.m.      Sunday; September 13, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad