Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by SMB 2,

    SMB 2 SMB 2 Sep 13, 2015 6:25 AM in response to theblum2004
    Level 1 (0 points)
    Sep 13, 2015 6:25 AM in response to theblum2004

    2004, I was responding to the question of a SECOND failure of the hinge after a first repair.

    There is no doubt that there is a problem.

  • by ciu5781,

    ciu5781 ciu5781 Sep 13, 2015 11:27 PM in response to theblum2004
    Level 1 (10 points)
    Sep 13, 2015 11:27 PM in response to theblum2004

    theblum2004 wrote:

     

    This is rediculuous. I paid $4000 for the best mac I could buy and there are numerous problems.

    Is this the end of the mac quality control promise?

    You got nice looking chasis computer. It's worth $4000. Assembly parts for computers are all made in China or Taiwan but the design differentiate from other products. You can avoid buying it if you can't justify the price for its design. Above all, it's all in one slim desktop.  Don't expect same benefit from luxury slim computer as that you can get from heavy duty huge business workstation....

  • by Jeff Koke,

    Jeff Koke Jeff Koke Sep 14, 2015 7:28 AM in response to mattytreks
    Level 1 (10 points)
    Sep 14, 2015 7:28 AM in response to mattytreks

    Dropped my late 2013 iMac 27" off on Tuesday and received it back, fully repaired on Friday. It is out of warranty and they repaired it for free, under what the Genius called a "Quality Program" so if you have this problem and can live without your Mac for 3-4 days, I'd take it in regardless of your warranty status. The Genius was well aware of the problem. This is in Austin, Texas, so results may vary worldwide.

  • by theblum2004,

    theblum2004 theblum2004 Sep 14, 2015 10:49 AM in response to ciu5781
    Level 1 (0 points)
    Sep 14, 2015 10:49 AM in response to ciu5781

    Thats not the case at all. Apple have compromised on their parts and service. If Steve was alive he would never accept the compromises apple have made in quality and service. I have the imac common dark left screen problem and i was told that because there is no service centers in israel i either have to pay the rip of prices of idigital or risk my life crossing the border with my imac through Hizbullah territory to get to Tripoli Lebanon to get it fixed.

     

    Now the broken tilt, whic i see from the posts is also common.

  • by ciu5781,

    ciu5781 ciu5781 Sep 14, 2015 11:00 AM in response to theblum2004
    Level 1 (10 points)
    Sep 14, 2015 11:00 AM in response to theblum2004

    That's not apple's fault at all.... It's yours. Buying things from distant place involves some risk or cost. Electronic products sometimes break. Shop are saying they will help. You may be able to get help from them. What is wrong with it? ....

  • by davper,

    davper davper Sep 14, 2015 11:15 AM in response to theblum2004
    Level 1 (0 points)
    Sep 14, 2015 11:15 AM in response to theblum2004

    On a lighter note: I'm wondering if the trip to Tripoli through Hizbollah territory in southern Lebanon is as dangerous as driving through the notoriously crime ridden city centre of Johannesburg?  Maybe if they're Apple fans the Hizbollah guys might give you and your iMac safe passage!  (tongue in cheek of course)

  • by SMB 2,

    SMB 2 SMB 2 Sep 14, 2015 11:22 AM in response to davper
    Level 1 (0 points)
    Sep 14, 2015 11:22 AM in response to davper

    And here I thought braving Northern Virginia beltway traffic was a pain to get to the Apple store...

  • by dunamis ,

    dunamis dunamis Sep 15, 2015 5:00 PM in response to Jeff Koke
    Level 1 (0 points)
    Sep 15, 2015 5:00 PM in response to Jeff Koke

    After referencing this problem on TechnoBezzI I found the following comment which after calling Apple for the second time about this, was confirmed.

    But there’s a thing which not many users know. This issue is actually covered by Apple for 3 years from purchase. So, all we have to do is:

    • Make sure your iMac purchase is not more than 3 years.
    • Contact Applecare and tell your problem. If there’s an on-site service in your country, you are lucky because the technician can come to your house and fix it for you or if it possible they can change your unit.
    • You can also take it to Apple Authorized Service Provider to change the mechanism for free. In some countries, you may just need to pay labor service and the mechanism still free.

    The Apple person I spoke with said it's at the store's discretion to replace the hinge free of charge, but it is obviously an issue they are aware of and are at least willing to fix (at their discretion). I have an appt. with Apple Care on Friday, here in Spain. Good luck!

  • by Rene200,

    Rene200 Rene200 Sep 28, 2015 7:07 AM in response to nugroho4
    Level 1 (0 points)
    Sep 28, 2015 7:07 AM in response to nugroho4

    Same thing just happened to me too. Simply typing and I heard a loud crack and the screen tilted down... If you consider that only a small number of faults will be reported here, it may be a bigger problem than it seems... I have 3 iMacs 27" so I'm not looking forward to considerable repair bills...

  • by dunamis ,

    dunamis dunamis Sep 28, 2015 7:18 AM in response to Rene200
    Level 1 (0 points)
    Sep 28, 2015 7:18 AM in response to Rene200

    These hinges have a 3 year warranty from Apple (so I found out). Apple

    Support will not freely offer this info. I had to mention it to them after

    reading it somewhere). My 27" was almost 1 year out of U.S. warranty, I

    called Apple USA from Spain, they confirmed and I had it repaired in Spain

    at NO COST.

     

    On Mon, Sep 28, 2015 at 4:08 PM, Apple Support Communities Updates <

  • by ralphfrommelbourne,

    ralphfrommelbourne ralphfrommelbourne Sep 29, 2015 5:32 PM in response to Mr Mo-Fo
    Level 1 (0 points)
    Sep 29, 2015 5:32 PM in response to Mr Mo-Fo

    My iMac has also just failed after less than 18 months. This is clearly a design fault given the number of people reporting this issue. This is a hinge, not a complex piece of engineering and users should expect these to provide a number of years of failure free service. Nice design but that should not be at the price of poor engineering. Out of 10 Apple products I have owned this is now the 5th failure the other 4 being under 12 months. That is a 50% failure rate.

  • by denversm,

    denversm denversm Sep 30, 2015 10:46 AM in response to Mr Mo-Fo
    Level 1 (0 points)
    Sep 30, 2015 10:46 AM in response to Mr Mo-Fo

    Add my 27 inch late 2012 iMac to the list. This morning I was greeted with a drooping screen, so the stand failed at some point over night, with no one near it. Very disappointed. I don't have time to read every response in this thread, but I hope at some point Apple decided to own up to the obvious design flaw. They need to overcompensate with a solution here as this is down right embarrassing. Next is a call to my Apple store to find out.

  • by Rene200,

    Rene200 Rene200 Sep 30, 2015 10:55 AM in response to denversm
    Level 1 (0 points)
    Sep 30, 2015 10:55 AM in response to denversm

    Had to take mine to a service centre 30 miles away today and will need to collect after approx 5 days. They agreed not to charge, after I gave them links to this site. They didn't volunteer...

  • by petermac87,

    petermac87 petermac87 Sep 30, 2015 12:07 PM in response to denversm
    Level 5 (7,402 points)
    Sep 30, 2015 12:07 PM in response to denversm

    denversm wrote:

     

    They need to overcompensate with a solution here as this is down right embarrassing.

    Apple do not participate here as noted in the Terms Of Use

     

    These are user to user Forums and the only advice we can give you is to do as you have done.

     

    Your 'next Call' should have been your first if you come to participate in thread without reading them, and advice on offer.

     

    Pete

  • by denversm,

    denversm denversm Sep 30, 2015 12:32 PM in response to petermac87
    Level 1 (0 points)
    Sep 30, 2015 12:32 PM in response to petermac87

    Please refrain from posting unnecessary comments. I understand how the forum discussion works. After reading the first few pages of responses, and then the last, I feel I have what I need. This was an important first step in understanding the nature and scope of the issue - and it is important that I publicly count myself among the affected users. This, along with my candid thoughts on the matter should help Apple do better in the future. I will post an update about how or if the issue is resolved.

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