Q: Unable to launch iCloud & Accounts preferences after 10.10.4 update
I have been unable to access the iCloud or Internet Accounts in system preferences since updating to 10.10.4 in July. I get the generic error message saying there was an error opening iCloud preferences. I have searched the community and have seen several posts about this but none have been identical to mine.
MacBook Pro (13-inch, Late 2011)
2.4 GHz Intel Core i5
16 GB 1600 MHz DDR3
Installed my own Samsung SSD256 gb
It does open on a test user account but not in safe mode. Below is the console log. If anyone knows this issue, i would really appreciate the advice.
Posted on Sep 13, 2015 2:53 PM
Quit Mail. Force quit if necessary.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (keeping the original ones that you moved to the Desktop), and try again. According to many reports, the second attempt may succeed after the first one has failed.
Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.
Posted on Sep 13, 2015 7:28 PM