Ddcreature

Q: itunes just repeats "this device is no longer connected"

I'm trying to get some music off of our Macbook air onto my iPad. Everytime the ipad is plugged in, however, it jumps in and our of connection and multiple messages of "This device is no longer connected" will pop up. Help?

iPad Mini, iOS 8.4

Posted on Jul 13, 2015 1:37 PM

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Q: itunes just repeats "this device is no longer connected"

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  • by jason269,

    jason269 jason269 Jul 15, 2015 11:50 AM in response to Ddcreature
    Community Specialists
    Jul 15, 2015 11:50 AM in response to Ddcreature

    Hello, Ddcreature.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are unable to sync your iPad and receiving an alert that the device is no longer connected.  Here are the troubleshooting steps that I would go through for this issue.  

     

    If you don't see your connected device in iTunes for Mac

     

    You also may need to make sure that you have selected the option to 'Trust This Computer' on both devices.  

     

    'Trust This Computer' alert on iPhone, iPad, or iPod touch

     

    Regards

  • by ESGHollowglen,

    ESGHollowglen ESGHollowglen Aug 7, 2015 1:44 PM in response to jason269
    Level 1 (0 points)
    Aug 7, 2015 1:44 PM in response to jason269

    Unfortunately, none of the "fixes" I have seen mentioned in these threads seem to work.  I have tried rebooting both my imac and ipad, resetting the ipad, changing USB cables, etc.   Nothing work.  It just keeps sending a message repeatedly without end that "this device is no longer connected".  Any other ideas?

  • by ESGHollowglen,

    ESGHollowglen ESGHollowglen Aug 7, 2015 1:49 PM in response to ESGHollowglen
    Level 1 (0 points)
    Aug 7, 2015 1:49 PM in response to ESGHollowglen

    ok - so I decided to do one more thing:  clear the existing trust relationship between the computer and ipad.  Guess what - that seems to have worked.  Though initially there seems to have been a slight glitch in the initial back up - but when I ran a manual back up it worked. 

  • by MiniMe2,

    MiniMe2 MiniMe2 Sep 13, 2015 6:08 PM in response to ESGHollowglen
    Level 1 (0 points)
    Sep 13, 2015 6:08 PM in response to ESGHollowglen

    Are you willing to tell us what you mean by "clear the existing trust relationship between the computer and iPad" so that we can apply your solution to ourselves? I googled that phrase but didn't find any answer.

  • by MiniMe2,

    MiniMe2 MiniMe2 Sep 13, 2015 6:37 PM in response to MiniMe2
    Level 1 (0 points)
    Sep 13, 2015 6:37 PM in response to MiniMe2

    SOLVED ------> I tried the long process of deleting all traces of iTunes and reinstalling iTunes (another thread on this site documents that). That didn't solve the problem. Then I had an idea: if it isn't a software problem (as reinstalling iTunes should represent "the software") then maybe it's a hardware problem. So I looked at my hardware. I'm using an Apple docking station which consists of a cable and a 3-inch square docking station. I decided to remove the docking station from the equation, so I unplugged the cable from the docking station and plugged that directly into my iPad. Bingo! It was the docking station all along!