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Tcardi0508

Q: Green lightning bolt with picture of charger while on charger. What does this mean?

Apple watch will not turn on! Only screen I can get is while it is on the charger. The picture on the  screen is the charger and the wire with a green lightning bolt. When I take it off tthe charger turn on or try to restart there is no response. Frustrated and looking for some help! Thank you!

Apple Watch Sport 38mm, iOS 8.4.1

Posted on Sep 13, 2015 6:40 PM

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Q: Green lightning bolt with picture of charger while on charger. What does this mean?

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 14, 2015 12:04 AM in response to Tcardi0508
    Level 7 (31,061 points)
    Apple Watch
    Sep 14, 2015 12:04 AM in response to Tcardi0508

    Try restarting (or, if that doesn't help, force restarting) your watch:

     

    - Restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.

    - Force restart: press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple logo

     

    Check also that:

     

    • All plastic wrapping has been removed from both ends and both sides of the charging cable (check very closely, especially on the concave / curved white section that attaches to the back of your watch).
    • There is no debris on the back of your Apple Watch, the adapter or the magnet.
    • The charging head is directly aligned with the back of the watch and is touching it fully (some stands / charging stations might hinder this).
    • You are using only the genuine Apple Magnetic Charging Cable.
    • When plugging into mains power:
      • You are using a genuine Apple USB Power Adapter.
      • Besides the adapter that is supplied with the watch, the cable can also be used with a 5W (iPhone) or 12W (iPad) Apple USB Power Adapter - test also with these if you have them.
    • When charging via USB, ensure that:
      • You use a USB 2.0 or 3.0 port.
      • The computer remains on and awake.
      • The cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your Apple Watch is out of battery power, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    Check battery power and charge your Apple Watch - Apple Support

     

    If you have followed these steps (including trying again to restart or force restart your watch after any further charging) and are still having problems:

     

    Contact Apple Support with a view to having your watch and/or power accessories checked and, if necessary, replaced under warranty:

    https://www.apple.com/support/watch/contact/

    Or make a Genius Bar reservation at your nearest Apple Retail Store:

    US: http://www.apple.com/retail/geniusbar/

    UK: http://www.apple.com/uk/retail/geniusbar/

    For other countries, visit: http://www.apple.com/choose-your-country/