HT204951: Use Apple Music in the Music app

Learn about Use Apple Music in the Music app

kevinf80

Level 1 (0 points)

Q: Apple music app does not open/work iphone 5c latest update installed.

When I select music app it opens to the screen with apple and music in the middle, nothing else happens, no my music list?

iPhone 5c, iOS 8.4.1

Posted on Sep 14, 2015 4:11 AM

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Q: Apple music app does not open/work iphone 5c latest update installed.

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by D.Cohen,

D.Cohen Sep 14, 2015 4:12 AM in response to kevinf80
Level 6 (8,424 points)

Desktops

Sep 14, 2015 4:12 AM in response to kevinf80
Hi! Try these steps:
Restart your device.
Sign out and back in to your account.
Try to reset your device. This won't delete your data stored on it.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings
https://support.apple.com/en-us/HT201559
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by kevinf80,

kevinf80 Sep 14, 2015 4:27 AM in response to D.Cohen
Level 1 (0 points)

Sep 14, 2015 4:27 AM in response to D.Cohen

The double button reset has worked, thank you very much for the advice...

Regards,

Kevin.
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by D.Cohen,

D.Cohen Sep 14, 2015 4:36 AM in response to kevinf80
Level 6 (8,424 points)

Desktops

Sep 14, 2015 4:36 AM in response to kevinf80

Pleased to hear that. You are welcome!
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