HT204570: Get help with your iCloud Photo Library

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carhop

Level 1 (0 points)

Q: photos has stopped responding, error message sent, but how do I get photos working again?

This error message appeared on my screen:

Error message sent and photos reloaded (several times), but photos still not responding & photos still not uploading to iCloud. Has been stuck for several weeks, but today is the first time I've seen an error message.

MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.4)

Posted on Sep 14, 2015 5:13 AM

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Q: photos has stopped responding, error message sent, but how do I get photos working again?

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by léonie,

léonie Sep 14, 2015 5:36 AM in response to carhop
Level 10 (107,629 points)

iCloud

Sep 14, 2015 5:36 AM in response to carhop

Next time you are seeing this error message, click the line where it says "Details", so we can see the actual error message. The "details" are probably hiding the crash log. Post the first 50 lines or so of this detailed error message. That might give us a clue what's going on.

MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.4)
Have you tried to update to MacOS X 10.10.5? That might fix a few bugs.
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by Winston Churchill,

Winston Churchill Sep 14, 2015 5:37 AM in response to carhop
Level 10 (103,981 points)

Apple TV

Sep 14, 2015 5:37 AM in response to carhop

You might try emptying the cache in your browser.
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by léonie,

léonie Sep 14, 2015 7:37 AM in response to Winston Churchill
Level 10 (107,629 points)

iCloud

Sep 14, 2015 7:37 AM in response to Winston Churchill

Good sleuthing, WC! I missed the Apple Inc. link in the screenshot. I wish URLs would still look like URLs!
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by carhop,

carhop Sep 14, 2015 8:08 AM in response to léonie
Level 1 (0 points)

Sep 14, 2015 8:08 AM in response to léonie

I updated to 10.10.5 last night. I have just emptied the cache in my browser (never done that before), Went back on iCloud and got the same error message which I have pasted below:

APPLICATION NAME
photos

TYPE
client

ERROR
Cannot load view: the view controller is being disposed

ERROR CONTEXT
undefined

STACK
r@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1121:90
t@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1121:1034
e@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1803:217
get@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1803:1026
calculateValueForNode@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1382:378
Y@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1333:1500

getForObject@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1394:1304
r@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1243:817
get@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1803:1110
getForObject@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1313:1425
r@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1243:817
t@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1600:268
sendEvent@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1604:1392
https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3924:1101
invokeObserver@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:493
calculateValueForNode@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:756
Y@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1333:1500
flushNode@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:389
L@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1333:496
z@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1332:790

setForObject@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1394:1362
o@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1243:899
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3888:192
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3924:995
_trulyReleaseItemToPool@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2167:1012
_releaseItemToPool@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2167:287
release@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2166:171
unsetAllStrongRefs@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2173:443
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2173:634
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3438:503
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2525:770
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3933:381
s@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1155:931
release@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1156:1369
t@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1803:687
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1803:1416
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3438:503
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:2173:594
dispose@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3985:231
s@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1155:931
release@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1156:1369
_pruneDetachedViewControllers@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3524:1456
updateForNavigationStateChange@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3524:242
updateForNavigationStateChange@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:4034:107
https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:3523:1674
invokeObserver@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:493
calculateValueForNode@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:756
Y@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1333:1500
flushNode@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1546:389
L@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1333:496
z@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1332:790

setForObject@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1394:1362
o@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1243:899
userNavigationRequest@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:4033:1620
handleEvent@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1604:152
t@https://www.icloud.com/applications/photos/15E80/en-us/javascript.js:1600:243
sendEvent@https://www.icloud.com/applications/photos/15E80/
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by Gidiyup,

Gidiyup Nov 12, 2015 5:50 PM in response to carhop
Level 1 (0 points)

Nov 12, 2015 5:50 PM in response to carhop

I'm getting the same error when I try to delete a photo. For some reason Apple Photos has never works as advertised for me. I would appreciate any help with this question!
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