shirl1950

Q: itunes has stopped working Sept. 13, 2015

I opened itunes this morning and got the message that "itunes has stopped working. Windows is checking for a solution to the problem. then a window comes up that says A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

There is not an option to do anything except click the X to close it or click the "close program" button.

No explanations.........no notice of how windows is going to notify me.......nothing.

What in the heck do I need to do to get the problem fixed.  The funny thing is that I opened and tried it multiple times getting the same result, then one time it worked and I was able to do what I needed on my ipod, but when I went to open it again it will not work. 

It just shuts down without any indication of what is going on and what needs to be done to fix it.  I even shut down the computer and rebooted but that did not help.

I believe it is version 11.3.1.2

Any suggestions?

Posted on Sep 13, 2015 10:00 AM

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Q: itunes has stopped working Sept. 13, 2015

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