johnpaulmanoza

Q: Steps and distance not counting

I am using Apple watch 38mm(1.0.1) sport and it was paired to an iPhone 6 (8.1.4). After few days of using the watch, I have trouble making the pedometer work. All of the other features of the watch is working fine. except for the pedometer. No matter how long I walked, distance and steps are not counting. Pace goes --'-- and distance always goes 0m. Here are some things I did.

 

1. Unpair the watch (4x already)

2. Calibrate the distance by bringing the iphone with me everytime i walk.

3. soft reset (force restart) both apple watch and iphone linked.

4. Turned on/off 'Motion Calibration and Distance' Privacy > Location Services > System Services and restart

5. hard reset both apple watch and iphone linked.

6. Wearing the watch firmly.

 

I did all these but still the distance and steps are not counting. Tried contacting their representative, but I did all of what they asked me to do.

need help please.

Apple Watch, watchOS 1.0.1

Posted on Sep 16, 2015 12:10 AM

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Q: Steps and distance not counting

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