Q: Steps and distance not counting
I am using Apple watch 38mm(1.0.1) sport and it was paired to an iPhone 6 (8.1.4). After few days of using the watch, I have trouble making the pedometer work. All of the other features of the watch is working fine. except for the pedometer. No matter how long I walked, distance and steps are not counting. Pace goes --'-- and distance always goes 0m. Here are some things I did.
1. Unpair the watch (4x already)
2. Calibrate the distance by bringing the iphone with me everytime i walk.
3. soft reset (force restart) both apple watch and iphone linked.
4. Turned on/off 'Motion Calibration and Distance' Privacy > Location Services > System Services and restart
5. hard reset both apple watch and iphone linked.
6. Wearing the watch firmly.
I did all these but still the distance and steps are not counting. Tried contacting their representative, but I did all of what they asked me to do.
need help please.
Apple Watch, watchOS 1.0.1
Posted on Sep 16, 2015 12:10 AM