suirauqa

Q: iTunes 12.3 installation error on Windows 10

The Apple Software update tried to update iTunes 12.2 Windows 10 64-bit to iTunes 12.3 but failed. I downloaded the installer (iTunes6464.exe) and tried to install iTunes. Every time it is failing with an error message that says - "package required to install could not be run". I thought uninstalling the iTunes 12.2 would help, but it didn't. And now I am without iTunes on my computer because I can't install the new one!

 

Can someone please help?

iPhone 6 Plus, iOS 8.4, 128GB

Posted on Sep 16, 2015 4:29 PM

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Q: iTunes 12.3 installation error on Windows 10

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  • by turingtest2,Helpful

    turingtest2 turingtest2 Sep 16, 2015 4:50 PM in response to suirauqa
    Level 10 (85,152 points)
    iTunes
    Sep 16, 2015 4:50 PM in response to suirauqa

    Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.

     

    Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.

     

    You should find it somewhere like:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList

     

    Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.

     

     

     

    If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.

     

     

    tt2

  • by vanbess,Helpful

    vanbess vanbess Sep 16, 2015 5:23 PM in response to suirauqa
    Level 1 (5 points)
    Sep 16, 2015 5:23 PM in response to suirauqa

    Try this

    1. open Control Panel > Uninstall Programs

    2. Right click on Apple Software Update > Repair

    3. Try Install iTunes 12.3

    *If it didn't work Remove and reinstall all apple software

  • by suirauqa,Helpful

    suirauqa suirauqa Sep 16, 2015 5:51 PM in response to turingtest2
    Level 1 (20 points)
    Sep 16, 2015 5:51 PM in response to turingtest2

    Thank you for trying to help, turingtest2. I really appreciate it. Unfortunately, the registry search did not reveal any entry with iTunes6464.msi; not in HKLM, not anywhere else.

     

    So I did the next best thing. I extracted all the files within the downloaded iTunes6464.exe to a folder, and individually installed all the 64bit programs. All the files installed just fine, EXCEPT the AppleSoftwareUpdate.msi. Trying to run it once again gave me the exact same error as before with the same error message as before (please see attached screenshot).

    iTunes-issue.png.

     

    This is one of the three 32-bit installers in the folder. So, my guess is that this is the problem file in the whole installation. I don't know what to do about it.

  • by suirauqa,

    suirauqa suirauqa Sep 16, 2015 5:58 PM in response to vanbess
    Level 1 (20 points)
    Sep 16, 2015 5:58 PM in response to vanbess

    Thank you for trying to help, vanbess. Please see my reply above. After I completed the steps above, iTunes now works as expected, and it is at the 12.3.04 version. I have still taken your suggestion and repaired the ASU. I don't know if it will work.

  • by turingtest2,

    turingtest2 turingtest2 Sep 16, 2015 6:35 PM in response to suirauqa
    Level 10 (85,152 points)
    iTunes
    Sep 16, 2015 6:35 PM in response to suirauqa

    No worries, I suspected an incomplete reporting of the error and assumed it was a missing .msi message. As you've found the good news is that you don't need Apple Software Update for iTunes to work. You can try installing ASU from one of the other current installers, grab it from a previous one, or wait until the next release. I'm in the middle of installing the "for older video cards" version so I've yet to see if I get the same issue with it.

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 Sep 16, 2015 6:57 PM in response to turingtest2
    Level 10 (85,152 points)
    iTunes
    Sep 16, 2015 6:57 PM in response to turingtest2

    ASU installed fine for me.

     

    tt2

  • by suirauqa,

    suirauqa suirauqa Sep 16, 2015 7:33 PM in response to turingtest2
    Level 1 (20 points)
    Sep 16, 2015 7:33 PM in response to turingtest2

    Thanks again tt2.

    I did the repair thing from the Programs and Features option in Windows. Let me see if that resolves the issue with ASU. Otherwise I shall fall back upon your method.

  • by PL Oz,

    PL Oz PL Oz Sep 17, 2015 4:21 AM in response to vanbess
    Level 1 (0 points)
    Sep 17, 2015 4:21 AM in response to vanbess

    Thanks, this worked for me.

  • by YJ05,Helpful

    YJ05 YJ05 Sep 17, 2015 8:29 AM in response to suirauqa
    Level 1 (5 points)
    Sep 17, 2015 8:29 AM in response to suirauqa

    I know you have found your solution already. But for anyone who has come across the same error, this is what i did to resolve it. go to Windows, 'Uninstall or change a program' Select ASU, then repair it. once this is done install the latest version (or any other version you had the issue with) of iTunes. It should be installed without any issues..

     

    Cheers

    YJ

  • by Geevsey Ol' Boy,

    Geevsey Ol' Boy Geevsey Ol' Boy Sep 17, 2015 1:26 PM in response to turingtest2
    Level 1 (0 points)
    Sep 17, 2015 1:26 PM in response to turingtest2

     

    turingtest2 wrote:

     

    Press WinLogoKey+R, type Regedit in the Run dialog and press Enter/Return.

     

    Click Edit > Find, type in itunes6464.msi (or the name of the problem .msi if different), change the Look at boxes so that only Data is ticked, then click Find Next.

     

    You should find it somewhere like:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{Long string of letters & numbers}\SourceList

     

    Right-click on the immediate parent key with the long string of letters & numbers that contains the SourceList with the reference to the .msi file and click Export, save it to say the Desktop with the name iTunes.reg so the data can be restored if removing it doesn't help. Now right click on the key again and select Delete from the context menu. This should stop the Windows Installer from looking for the .msi when you reinstall iTunes.

     

     

     

    If the install still won't go through then double click the iTunes.reg file you made to restore the data to the registry, then use the method shown at Install missing components to unpack the installer of your previous iTunes installation and extract the .msi file you require. Double-click this to uninstall the component. There are links to recent builds of iTunes in the Older versions section of the user tip Troubleshooting issues with iTunes for Windows updates.

     

     

    tt2

  • by turingtest2,

    turingtest2 turingtest2 Sep 17, 2015 1:28 PM in response to Geevsey Ol' Boy
    Level 10 (85,152 points)
    iTunes
    Sep 17, 2015 1:28 PM in response to Geevsey Ol' Boy

    You're welcome.

     

    tt2

  • by macker6464,

    macker6464 macker6464 Sep 18, 2015 2:01 AM in response to YJ05
    Level 1 (0 points)
    Sep 18, 2015 2:01 AM in response to YJ05

    Thanks this worked a treat for me - repair ASU then install.

  • by Chemotion,

    Chemotion Chemotion Sep 18, 2015 1:09 PM in response to macker6464
    Level 1 (0 points)
    Sep 18, 2015 1:09 PM in response to macker6464

    Can anyone offer some sort of help for the "itunes was not installed correctly. Please reinstall itunes" error 7 (windows error 193). I have tried everything on nearly all the forms, i even contacted apple support. which was very unhelpful. Im currently running windows 10 .Any help would be appreciated

  • by turingtest2,

    turingtest2 turingtest2 Sep 18, 2015 1:33 PM in response to Chemotion
    Level 10 (85,152 points)
    iTunes
    Sep 18, 2015 1:33 PM in response to Chemotion

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

     

     


    tt2

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