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skiswift

Q: malware

There is a url free4allup.updatewaiting.com that is hi-jacking my computer.....MacBook pro....

I have downloaded an anti-malware program, but it has no effect! Help.........

Posted on Sep 17, 2015 8:13 AM

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Q: malware

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Sep 17, 2015 8:32 AM in response to skiswift
    Level 10 (187,967 points)
    Desktops
    Sep 17, 2015 8:32 AM in response to skiswift

    Just what is it doing?

    What anti-malware program did you try?

    First try

    Stop pop-up ads and adware in Safari

    Remove unwanted adware that displays pop-up ads and graphics on your Mac

    Adware Removal Guide : Identification

    Next:                                               

    Malwarebytes for Mac (was Adwaremedic)

  • by Linc Davis,

    Linc Davis Linc Davis Sep 17, 2015 12:14 PM in response to skiswift
    Level 10 (207,926 points)
    Applications
    Sep 17, 2015 12:14 PM in response to skiswift

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

    1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

    You will lose the state of other open tabs and windows. Either Step 2 or Step 3 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

    2. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

    3. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript.

    After closing the malicious page, select from the menu bar

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.