tdollimore
Level 1 (3 points)

Q: ios9 wifi not working

Hello,

 

Since updating to iOS 9 I cannot connect to my work wifi. It keeps telling me the password is incorrect even though it is identical to my PC which is connected. I have an iPhone 5s 16gb. wifi at home works fine.

iPhone 5s, iOS 9

Posted on Sep 17, 2015 1:55 AM

Close
tdollimore

Q: ios9 wifi not working

  • All replies
  • Helpful answers

Previous Page 2 of 13 last Next

  • by elcpu,

    elcpu elcpu Sep 17, 2015 8:45 AM in response to tdollimore
    Level 6 (16,186 points)
    Photos for Mac
    Sep 17, 2015 8:45 AM in response to tdollimore

    There are different connection issues reported on this thread, from office setups to 3g not working. Without additional diagnostic steps it would be difficult to resolve. My general recommendations for Wi-Fi issues (not cellular) are:

     

    1) Upgrade to iOS 9. The Networking Routine was changed in iOS 9.

    2) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    3) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.


    I updated two devices to iOS 9 yesterday - was having issues with iOS 8 but no longer with iOS 9. Good luck...

  • by giulianoscan,

    giulianoscan giulianoscan Sep 17, 2015 8:56 AM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 8:56 AM in response to tdollimore

    Update: I managed to turn on Wifi on the iphone, but still can't login to any of my two wifi networks...

  • by danielws,

    danielws danielws Sep 17, 2015 9:56 AM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 9:56 AM in response to tdollimore

    Both  my iPhone and iPad worked prior to upgrading to iOS 9. As soon as I upgraded, neither can find my network. I don't broadcast the ssid. I temporarily turned on broadcast and I have no trouble connecting. As soon as I re-hid the network, the connection dropped and I can't find it again. No problem connecting from my laptop.

  • by elcpu,

    elcpu elcpu Sep 17, 2015 10:59 AM in response to danielws
    Level 6 (16,186 points)
    Photos for Mac
    Sep 17, 2015 10:59 AM in response to danielws

    danielws wrote:

    I don't broadcast the ssid. I temporarily turned on broadcast and I have no trouble connecting. As soon as I re-hid the network, the connection dropped and I can't find it again.

     

    This is an interesting one, thanks for sharing. I do broadcast my SSID and have no issues.

  • by angian00,

    angian00 angian00 Sep 17, 2015 1:34 PM in response to elcpu
    Level 1 (0 points)
    Sep 17, 2015 1:34 PM in response to elcpu

    In my case broadcasting SSID doesn't help. I can even get an ip address from router DHCP, but no checkmark, the network wheel contnues rotating.

  • by elcpu,

    elcpu elcpu Sep 17, 2015 1:44 PM in response to angian00
    Level 6 (16,186 points)
    Photos for Mac
    Sep 17, 2015 1:44 PM in response to angian00

    Angian, see my more detailed post on this page above which lists 9 recommended steps. I know you have tried some, the first one for sure, but please try the others one by one to see if they help you. Good luck.

  • by Joseph Bruni,

    Joseph Bruni Joseph Bruni Sep 17, 2015 1:57 PM in response to tdollimore
    Level 1 (120 points)
    Sep 17, 2015 1:57 PM in response to tdollimore

    Is everyone trying to connect to a hidden network?

     

    I can connect to networks that broadcast the SSID, but not hidden.

     

    I'm using an iPhone6.

     

    I'm also using an iPad (3rd gen) and it is able to connect to hidden networks.

  • by zokicar,

    zokicar zokicar Sep 17, 2015 2:06 PM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 2:06 PM in response to tdollimore

    Have same problem. Tried all. Nothing is working.

  • by Alexis264,

    Alexis264 Alexis264 Sep 17, 2015 2:06 PM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 2:06 PM in response to tdollimore

    I'm connected to the internet on my phone but my phone can't access the internet. I connected it to other modems and I have the same issue. It also doesn't have access to use my phone data anymore. This update is stressful

  • by marfcartoons,

    marfcartoons marfcartoons Sep 17, 2015 2:23 PM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 2:23 PM in response to tdollimore

    I've got the same problem since downloading the iOS9 software update and wasn't able to register my email address, my Apple ID or password. I've gone back to my Mac and reset my password. I'm shutting everything down - my iphone 5s and my Mac, and hoping it will be in synch by morning.

  • by Hrothgar987,

    Hrothgar987 Hrothgar987 Sep 17, 2015 4:42 PM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 4:42 PM in response to tdollimore

    I have an iPhone 6. I get the same error. Wi-Fi works at home but not at work. I've reset all Network settings and that still didn't work.

  • by B1aze,

    B1aze B1aze Sep 17, 2015 5:16 PM in response to tdollimore
    Level 1 (0 points)
    Sep 17, 2015 5:16 PM in response to tdollimore

    I have the exact same issue....

     

    Upgraded from 8.4.1 to IOS 9 on IPhone 6 / Ipad air 2 / Ipad Mini 2 and whenever I switch off the broadcast SSID on my router, I am unable to connect to my wifi network (get message ...."unable to join")...as soon as I enable SSID broadcast, all my devices connect immediately.


    The weird thing is...is that all the devices I mentioned above are connected to my 5ghz frequency (WPA2 security).....I have an old Ipod touch 3rd gen that is able to connect to my 2.4 ghz wifi network with the SSID NOT broadcasting (WPA2 security)

     

    If anyone finds a solution, please let me know

  • by giulianoscan,

    giulianoscan giulianoscan Sep 17, 2015 5:40 PM in response to elcpu
    Level 1 (0 points)
    Sep 17, 2015 5:40 PM in response to elcpu

    Hello elcpu, I appreciate your methods and had tried thtem all. I've reseted network plenty of times,

    turn off the routers, and even reseted all settings erasing all from the phone.

    did a backup restore, and the wifi still not working, sometimes even it's button is grayed...

    sometimes It appear green, but cant connect to any of my two netowrks...

    I really don't know what to do, please help!

     

    thanks a lot

  • by Alexis264,

    Alexis264 Alexis264 Sep 17, 2015 5:42 PM in response to elcpu
    Level 1 (0 points)
    Sep 17, 2015 5:42 PM in response to elcpu

    elcpu's step 4 helped me out. we should stick with that until an update arrives

  • by elcpu,

    elcpu elcpu Sep 17, 2015 5:50 PM in response to Alexis264
    Level 6 (16,186 points)
    Photos for Mac
    Sep 17, 2015 5:50 PM in response to Alexis264

    Glad to hear.... 

Previous Page 2 of 13 last Next