Q: Ios 9 stuck on apple logo

I tried to update my iphone 6 to ios 9, but everytime i try to update it keeps getting stuck on the apple logo with the white background or the black background (depends on how i update). I tried to update with IPSW, OTA and with itunes and none of them work.

If i update with itunes/IPSW it keeps vibrating (vibrates 2 times - 3/5 sec pauze - vibraties 2 times - 3/5 sec pauze etc) but it is still stuck on the apple logo.

The only way to get ios 9 on my iphone is to clean install it, even restoring a back-up when i'm on ios 9 doesn't work (tried itunes/icloud) it keeps geting stuck on the apple logo.

Any ideas how i can update my iphone 6 and keep my files/photos etc?

Jordan

iPhone 6, iOS 8.4.1, null

Posted on Sep 17, 2015 7:01 AM

I have this question too

Q: Ios 9 stuck on apple logo

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by daffyduck7,

daffyduck7 Sep 17, 2015 9:51 AM in response to Thebeatfighter119
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Apple TV

Sep 17, 2015 9:51 AM in response to Thebeatfighter119

Yesterday, when updating via iTunes, my 6 Plus froze on the opening splash screen (white screen, Apple logo) and every time I connected to iTunes it tried to restore and gave me error code 21. Eventually, I shut down iTunes and rebooted my Mac. After that I connected to iTunes again and it finally restored my device with iOS 9. Everything has been fine since then.

Not sure if you're experiencing the exact same thing, but may be worth trying.
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by Thebeatfighter119,

Thebeatfighter119 Sep 17, 2015 10:30 AM in response to daffyduck7
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Sep 17, 2015 10:30 AM in response to daffyduck7

unfortunately i already tried that, but with no succes. Restoring my iphone is no problem, but getting my previous back-up on ios 9 is. The only way i can get ios 9 on my phone is to erease all content and setting, but i really want my photes/apps back on ios 9 sure i can do it manually but still alot of photo's etc are missing than even when they are on icloud. Thanks for trying to help daffyduck7!
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by gzhang301,

gzhang301 Sep 17, 2015 10:36 AM in response to Thebeatfighter119
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Sep 17, 2015 10:36 AM in response to Thebeatfighter119

having the same problem.cannot restore my backup. stuck at apple log and flash blue screen sometime.
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by Thebeatfighter119,

Thebeatfighter119 Sep 17, 2015 11:55 AM in response to gzhang301
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Sep 17, 2015 11:55 AM in response to gzhang301

Good to know that i'm not the only one with this problem. Thanks!
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by colamas,

colamas Sep 17, 2015 5:41 PM in response to Thebeatfighter119
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Sep 17, 2015 5:41 PM in response to Thebeatfighter119

I have the same problem, apple logo and vibration after restoring...
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by iamamazing,

iamamazing Sep 17, 2015 6:04 PM in response to Thebeatfighter119
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Sep 17, 2015 6:04 PM in response to Thebeatfighter119

Same problem here- not impressed
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by Thebeatfighter119,

Thebeatfighter119 Sep 18, 2015 12:33 AM in response to Thebeatfighter119
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Sep 18, 2015 12:33 AM in response to Thebeatfighter119

I'm happy i'm not the only one with this problem, i hope Apple is fixing this bug fast,
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by dovfromil,

dovfromil Sep 18, 2015 5:05 AM in response to Thebeatfighter119
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Sep 18, 2015 5:05 AM in response to Thebeatfighter119

I have exactly the same issue - I have been using the same backup to transition from all my iPhones since my iPhone 3G - never had to restore and start again from scratch until now. As a result, I downgraded back to iOS 8.4.1

I can install a fresh install of iOS 9 but as soon as I restore my backup i get stuck at the apple logo and i can hear my phone connecting and disconnecting continuously on my iMac. It seems the only way i can use iOS 9 is if i don't use my backup and stick with a clean install.

Id rather run iOS 8.4.1 that loose all of my stuff.

The problem is, what happens when apple stop signing iOS 8.4.1 considering that iOS 9 doesn't work at all!
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by wnn,

wnn Sep 18, 2015 5:58 AM in response to Thebeatfighter119
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Sep 18, 2015 5:58 AM in response to Thebeatfighter119

i have the same problem
did you find a solution?
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by Thebeatfighter119,

Thebeatfighter119 Sep 18, 2015 9:30 AM in response to wnn
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Sep 18, 2015 9:30 AM in response to wnn

Unfortunately not, i think we have to wait till apple is fixing this bug
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by dovfromil,

dovfromil Sep 21, 2015 1:52 AM in response to Thebeatfighter119
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Sep 21, 2015 1:52 AM in response to Thebeatfighter119

I dont think this is such a common issue. Doesnt seem to be discussed at all on the internet. I wonder if there is just a handful of people who are affected by this, in which case, apple probably wont ever fix it.

Im concerned that the only real solution will be to start from scratch and loose all of our stuff
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by Thebeatfighter119,

Thebeatfighter119 Sep 21, 2015 5:03 AM in response to dovfromil
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Sep 21, 2015 5:03 AM in response to dovfromil

I think you are right . I really hope that apple will be fixing this problemen even when this problem isn't a common issue. For now i will keep my iphone on 8.4.1 and keep all my apps/photo's.
If someone finds a fix can you please post it here?
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by patriotfan88,

patriotfan88 Sep 23, 2015 12:36 PM in response to Thebeatfighter119
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Sep 23, 2015 12:36 PM in response to Thebeatfighter119

I Ran into this problem as well.
any word on if iOS 9.0.1 fixes the issue?
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by Thebeatfighter119,

Thebeatfighter119 Sep 23, 2015 2:49 PM in response to Thebeatfighter119
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Sep 23, 2015 2:49 PM in response to Thebeatfighter119

I contacted Apple today and they told me it was a known issue/bug and it will be fixed in a future ios update (not sure if 9.0.1 fixed it).

@patriotfan88 i'm curious too if ios 9.0.1 fixes it.
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