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Sep 17, 2015 1:40 PM in response to rkulmer1by John Galt,rkulmer1 wrote:
When I run a system analyzer
What is that, specifically?
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Sep 17, 2015 3:14 PM in response to rkulmer1by John Galt,- Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
- Uninstall "Webroot" by following its instructions.
"Webroot" may prove difficult to eradicate, a notorious problem with ill-conceived or poorly written software. When I installed it for testing purposes some months ago, I followed their developer's instructions to drag it to the Trash. Doing so proved ineffective in removing all its system-altering components. Since its uninstallation instructions failed, I completely erased the volume on which it was installed.
This Webroot community help forum reply dated 04-05-2015 09:38 AM states that their technical support personnel may be able to assist in removing it. I did not do that, electing instead to erase the Mac to ensure its complete eradication. Therefore the only remedial action I can recommend would be to erase that Mac and reconfigure it as I did, installing only the software you require, and omitting the junk. Let me know if you need help doing that.
