HT201718: How to find the serial number on your iMac

Learn about How to find the serial number on your iMac
Mike_Ritter

Q: new iMac stuck at setup

The new 21.5 in iMac I bought for my wife has been stuck at the "Setting up" screen for hours. What's the appropriate action to take at this point?

Posted on Sep 17, 2015 4:28 AM

Close

Q: new iMac stuck at setup

  • All replies
  • Helpful answers

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Sep 17, 2015 4:56 AM in response to Mike_Ritter
    Level 6 (17,233 points)
    Apple Watch
    Sep 17, 2015 4:56 AM in response to Mike_Ritter

    You have free phone support. Call 1-800-APL-CARE (275-2273)

  • by D.Cohen,

    D.Cohen D.Cohen Sep 17, 2015 5:05 AM in response to Mike_Ritter
    Level 6 (8,424 points)
    Desktops
    Sep 17, 2015 5:05 AM in response to Mike_Ritter

    Hi! You can also try these troubleshooting steps:

     

    Try restarting your Mac.


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support


    Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295

     

    Hope this helps!

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Sep 17, 2015 3:56 PM in response to Mike_Ritter
    Level 6 (17,233 points)
    Apple Watch
    Sep 17, 2015 3:56 PM in response to Mike_Ritter

    You have a new Mac. Don't mess with it, call support.