dbk9999

Q: Support page text HUGE

Not sure where this should go since the problem shows up in both Safari and Firefox, but I'm getting HUGE text - with lots of white space to the right and left of the text.  Here is an example:

 

How to unlock your iPhone for use with another carrier - Apple Support

 

When I go to that page in either Safari or Firefox (on both my 2013 iMac and 2008 Macbook), my screen only shows a tiny part of the first letter.  It is way over on the lower left.  If I made the window a little smaller, I wouldn't see any of the text without scrolling.  When I do scroll, only two lines of text show at a time and I have to scroll horizontally to read the whole line.

 

Strangely, when I tried Chrome, it looked fine.

 

This affects other support pages too, though I haven't checked more than a few.  I reported this originally on the Firefox forums and others had problems too - yet one person did not.  No idea what is going on.

iMac (21.5-inch, Late 2013), Mac OS X (10.7), http://picturehawaii.blogspot.com/2010_09_01_archive.html

Posted on Sep 17, 2015 4:52 PM

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Q: Support page text HUGE

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  • by Allan Jones,Solvedanswer

    Allan Jones Allan Jones Sep 17, 2015 5:07 PM in response to dbk9999
    Level 8 (35,187 points)
    iPad
    Sep 17, 2015 5:07 PM in response to dbk9999

    It is a known issue with those support pages' formatting in FireFox and Safari. The temporary workabout is in Safari Preferences > Advanced tab. Uncheck the box labeled "Never use font sizes smaller than..."

     

    Screen Shot 2015-09-17 at 5.03.37 PM.png

     

    In FireFox, open Preferences and select the Contents option, then click "Advanced" next to "Colors and Fonts" to get this box:

     

    Screen Shot 2015-09-16 at 6.04.44 AM.png

    Set "Minimum Font Size" to "None."

  • by dbk9999,

    dbk9999 dbk9999 Sep 17, 2015 5:19 PM in response to Allan Jones
    Level 1 (64 points)
    Sep 17, 2015 5:19 PM in response to Allan Jones

    Bingo!  Thanks a lot.  The similar item in Firefox solved that too.