HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
pharley
Level 1 (0 points)

Q: PDF Printing Error in Safari

Every time I try to save as a PDF in Safari, I get an "Error While Printing" message.  This just happened recently after never having this issue.  Help?

iMac (27-inch Mid 2011), OS X Yosemite (10.10.5)

Posted on Sep 6, 2015 9:36 PM

Close
pharley

Q: PDF Printing Error in Safari

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 7, 2015 6:24 AM in response to pharley
    Level 9 (69,582 points)
    iTunes
    Sep 7, 2015 6:24 AM in response to pharley

    Is this happening on all websites or just one?

  • by Linc Davis,

    Linc Davis Linc Davis Sep 7, 2015 8:51 AM in response to pharley
    Level 10 (207,925 points)
    Applications
    Sep 7, 2015 8:51 AM in response to pharley

    Back up all data before making any changes. Please take each of the following steps until the problem is resolved.

    Step 1

    If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.

    Step 2

    There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.

    Step 3

    If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and check the box marked

              Allow Plug-ins

    Then click

              Manage Website Settings...

    and make any required changes to the security settings for the Adobe PDF plugin.

    Step 4

    Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:

    /Library/Internet Plug-ins

    In the Finder, select

              Go ▹ Go to Folder

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.

    From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.

    Step 5

    The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.

    Step 6

    Do as in Step 4 with this line:

    ~/Library/Internet Plug-ins

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

  • by pharley,

    pharley pharley Sep 13, 2015 4:38 PM in response to Eric Root
    Level 1 (0 points)
    Sep 13, 2015 4:38 PM in response to Eric Root

    Sorry I didn't see this until now.  It's happening on every website.

  • by Eric Root,

    Eric Root Eric Root Sep 14, 2015 6:59 AM in response to pharley
    Level 9 (69,582 points)
    iTunes
    Sep 14, 2015 6:59 AM in response to pharley

    Did you try Linc's suggestions? Results?

     

    Try another browser as a test.

     

    Firefox

  • by Chris Bunch,

    Chris Bunch Chris Bunch Sep 18, 2015 3:13 AM in response to pharley
    Level 1 (103 points)
    iPhone
    Sep 18, 2015 3:13 AM in response to pharley

    I have just encountered exactly the same issue trying to print an Apple webpage to pdf:

     

    <http://www.apple.com/ios/feature-availability/>

     

    This is a long document and the 'Error while printing' message comes during the pdf conversion process. This occurs when attempting to print to file, to Preview,  indeed with any of the options under the PDF submenu in the print dialog: no pdf is ever produced.

     

    MacPro 2009; Yosemite 10.10.5; Safari 8.0.8