HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Chamonix Jim

Level 1 (10 points)

Q: Restoring iPad - error code (-23)

I've forgotten the restrictions code on my son's iPad so want to restore it via factory reset. When I connect to iTunes in recovery mode, I keep getting error code (-23). iMac all updates installed, latest version of iTunes, only iPad plugged in via USB (nothing else), both turned off and back on again - same result. Is there any other way to do full reset?

Posted on Sep 18, 2015 7:08 AM

I have this question too

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by Rudegar,Helpful

Rudegar Sep 18, 2015 10:55 AM in response to Chamonix Jim
Level 7 (28,411 points)

Wireless

Sep 18, 2015 10:55 AM in response to Chamonix Jim

iPhone requires restore, error 23?

Get help with iOS update and restore errors - Apple Support

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iphone restore error 23
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by Chamonix Jim,

Chamonix Jim Sep 18, 2015 10:57 AM in response to Rudegar
Level 1 (10 points)

Sep 18, 2015 10:57 AM in response to Rudegar

thanks - managed to unlock eventually by erasing from Find My iPhone. However, post full reset, still have the 23 error so may drop it into the Apple Store to see if it's a hardware issue they can address
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HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Q: Restoring iPad - error code (-23)

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by Rudegar,★Helpful

by Chamonix Jim,

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by Rudegar,Helpful