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Helpful answers
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Aug 19, 2015 9:24 AM in response to rheawencyby pedro d,Hello there, rheawency.
It sounds like you're running into issues while trying to update your iOS device via Over-The-Air, the following Knowledge Base article offers up some steps to try:
Resolve issues with an over-the-air iOS update - Apple Support
Additionally this article offers another approach:
Resolve iOS update and restore errors in iTunes - Apple Support
Lastly, if you continue to experience issues with updating:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

- When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
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Sep 19, 2015 12:44 AM in response to rheawencyby j_fin,I tried to update from 8.4 to 9 but it was asking to update to 8.4.1 first. I saw this message at that stage. Before resorting to restoring back to factory settings I updated All apps, 6 on this occasion, and then bounced the device And ensured the wifi was correct.
I opened settings/general/software update and it was showjng a iOS 9. I was able to proceed

