rheawency

Q: How to fix it An error  occurred installing IOS 8.4.1

An Error occurred installing IOS 8.4.1

MacBook Air, Mac OS X (10.6.8)

Posted on Aug 17, 2015 8:23 PM

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Q: How to fix it An error  occurred installing IOS 8.4.1

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  • by pedro d,

    pedro d pedro d Aug 19, 2015 9:24 AM in response to rheawency
    Community Specialists
    Aug 19, 2015 9:24 AM in response to rheawency

    Hello there, rheawency.

     

    It sounds like you're running into issues while trying to update your iOS device via Over-The-Air, the following Knowledge Base article offers up some steps to try:

     

    Resolve issues with an over-the-air iOS update - Apple Support

     

    Additionally this article offers another approach:

     

    Resolve iOS update and restore errors in iTunes - Apple Support

     

    Lastly, if you continue to experience issues with updating:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by j_fin,

    j_fin j_fin Sep 19, 2015 12:44 AM in response to rheawency
    Level 1 (0 points)
    Sep 19, 2015 12:44 AM in response to rheawency

    I tried to update from 8.4 to 9 but it was asking to update to 8.4.1 first. I saw this message at that stage.  Before resorting to restoring back to factory settings I updated All apps, 6 on this occasion, and then bounced the device And ensured the wifi was correct.

     

    I opened settings/general/software update and it was showjng a iOS 9. I was able to proceed