gatoritz

Q: iphone ios 9 mail search no results

iphone 5S upgraded to ios 9 this morning and now when I search mail app getting "no results" for keywords that are clearly in my emails. Spotlight search also produces no results for emails with the keywords.

iPhone 5s, iOS 9

Posted on Sep 18, 2015 8:13 AM

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Q: iphone ios 9 mail search no results

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  • by alex_h1,

    alex_h1 alex_h1 Sep 19, 2015 8:13 AM in response to gatoritz
    Community Specialists
    Sep 19, 2015 8:13 AM in response to gatoritz

    Hello gatoritz,

    Thanks for using Apple Support Communities.

     

    I see from your post that you're not seeing any Spotlight search results for the Mail app.  Please make sure you have Mail enabled for the Spotlight Search by going into your settings shown below.

     

    Go to Settings > General > Spotlight Search.

    From here, you can turn Siri Suggestions on or off and choose which apps to include in your searches. For example, if you don’t want to see search results from your Messages app, you can deselect Messages.

    Use Search on your iPhone, iPad, or iPod touch - Apple Support

     

    Take care.

  • by gatoritz,

    gatoritz gatoritz Sep 19, 2015 9:43 AM in response to alex_h1
    Level 1 (0 points)
    Sep 19, 2015 9:43 AM in response to alex_h1

    Thank you but that isn't the issue. That setting is selected. The issue is that that emails which clearly contain a keyword are not coming up in neither the mail app search nor spotlight search. Strangely, emails from my work exchange account ARE searchable and coming up in the results but it's my personal Verizon email account that isn't coming up in search results. I already tried deleting and re-adding the Verizon mail account and that didn't work either.