HT201413: Resolve issues between iTunes and third-party security software

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steve_moore
Level 1 (0 points)

Q: Ipod classic 80gb connects temporaraly then disconnects itself. Still visible in iTunes but wont sync. iTunes says iPod cannot be found

My Ipod classic has stopped syncing with iTunes. It is visible on ITunes but when I click on sync I get a message saying iPod cannot be found. Running latest version of iTunes and windows is up to date.

Windows 7

Posted on Sep 19, 2015 1:57 PM

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steve_moore

Q: Ipod classic 80gb connects temporaraly then disconnects itself. Still visible in iTunes but wont sync. iTunes says iPod cannot be ... more

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  • by turingtest2,

    turingtest2 turingtest2 Sep 25, 2015 3:52 AM in response to steve_moore
    Level 10 (85,368 points)
    iPod
    Sep 25, 2015 3:52 AM in response to steve_moore

    Press WinLogoKey+R to open a run dialog, then type in services.msc and press enter/return. If you don't find the iPod Service listed then repair or reinstall iTunes.

     

    Some AV programs, Norton in particular at the present time, may hinder or block communications with the device.

     

    tt2