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Sep 21, 2015 6:35 AM in response to raveng26by sterling r,Hi there raveng26,
It sounds like you are not able to restore your phone because the passcode needs to be entered on it but you can't remember it to disable iCloud. You can use either iCloud.com to restore it, or you can put it into recovery mode and this article will help you use the method that is easiest for you:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Erase using Find my iPhone
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
- From another device, go to icloud.com/find.
- If prompted, sign in with your Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click Erase [device] to erase your device and its passcode.
- Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
Restore using recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

- When you see the option to Restore or Update, choose Restore.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
- Wait for the process to finish. Then you can set up and use your device.
Thank you for using Apple Support Communities.

