Jman0125

Q: iMessage and FaceTime unable to sign in (IOS 9)

HI, ever since I updated to IOS 9 yesterday on my iPad 4, i have been unable to connect to imesssge. Whenever I try to sign in straight from the imessage app, it either says "error with activation" or "error activating facetime." Please help, and thanks in advance. Edit: I'm trying now and nothing shows up, it doesn't do anything now.

iOS 9, null

Posted on Sep 17, 2015 3:40 AM

Close

Q: iMessage and FaceTime unable to sign in (IOS 9)

  • All replies
  • Helpful answers

Previous Page 2 of 5 last Next
  • by Luxamor,

    Luxamor Luxamor Sep 18, 2015 8:04 AM in response to Caseysnyder
    Level 1 (0 points)
    Sep 18, 2015 8:04 AM in response to Caseysnyder

    Very helpful. Thank you! I am sharing this method with friends.

    This also worked for me, although I did have to adjust settings such as: brightness, messaging settings (group is default and I turned that off), fingerprint, wallpaper, font sizes, etc. And...I was finally able to set up the six digit password.

  • by jj21,

    jj21 jj21 Sep 18, 2015 10:18 AM in response to Caseysnyder
    Level 1 (4 points)
    Sep 18, 2015 10:18 AM in response to Caseysnyder

    Worked, but what a f***ing hassle!

  • by Genesislopez,

    Genesislopez Genesislopez Sep 18, 2015 11:14 AM in response to Caseysnyder
    Level 1 (0 points)
    Sep 18, 2015 11:14 AM in response to Caseysnyder

    it helped thank you so much

  • by johnzimmerman,

    johnzimmerman johnzimmerman Sep 18, 2015 12:56 PM in response to Dejavujp
    Level 1 (0 points)
    Sep 18, 2015 12:56 PM in response to Dejavujp

    I have been struggling with this issue since last night and this did not help.

     

    I reset all settings and now I still don't have iMessages working and now my phone needs to have all the f'n settings reset.

     

    iOS9 BROKE iMESSAGE.

  • by Twooga,

    Twooga Twooga Sep 18, 2015 1:36 PM in response to Jman0125
    Level 1 (5 points)
    Sep 18, 2015 1:36 PM in response to Jman0125

    Surely Apple would have come across this bug in testing? It occurred in past updates as well.

  • by johnzimmerman,

    johnzimmerman johnzimmerman Sep 18, 2015 2:19 PM in response to Jman0125
    Level 1 (0 points)
    Sep 18, 2015 2:19 PM in response to Jman0125

    Update. I have got both iMessage and Facetime working. Here's the summary.

     

    In order:

    • If you use 2-step verification for iCloud, temporarily turn it off. (more on this later)
    • Sign out, in this order, of iMessage, Facetime then iCloud all together on your phone
    • Turn off wifi
    • Power cycle phone (hold 2x buttons, wait for restart)
    • Sign into iCloud with dumb 1 step verification
    • Sign into iMessage and Facetime with the same dumb verification
      at this point, you are likely still "waiting for verification" don't worry
    • Go to Date & Time and disable "Automatic"
    • Power cycle the phone again, with the 2 button hard reset
    • Check to verify iMessage and Facetime are now working
    • If so, re-enable 2 step verification for your iCloud account

     

    This worked for me. I did somewhere along the line follow someone's advice to also re-set the device settings (which *****) so that was potentially part of my solution too but I doubt it. If the above doesn't work I would recommend starting by resetting the device settings and then try the whole process over again.

     

    Too bad Apple's dev team have given up on QC these days. RIP Jobs.

  • by unkn0wnvariable,

    unkn0wnvariable unkn0wnvariable Sep 19, 2015 1:52 AM in response to johnzimmerman
    Level 1 (10 points)
    Sep 19, 2015 1:52 AM in response to johnzimmerman

    Just encountered this problem but it was caused by me doing a "Reset All Settings" and doing another one didn't fix it. When trying to log in to FaceTime I was also getting an error that said "a verified email address is required to sign in to FaceTime" even though all my email addresses are verified.

     

    Anyway I decided to see if I could log in using my primary @me.com ID address instead of my alternate @icloud.com one and that worked, I didn't even have to disable 2 factor or generate an app password.

  • by ilovela37,

    ilovela37 ilovela37 Sep 19, 2015 12:00 PM in response to Jman0125
    Level 1 (0 points)
    Sep 19, 2015 12:00 PM in response to Jman0125

    Hey all - I just tried the fix Casey suggested and nada, zip, zilch.    Initially, I had the problem just on the iPad Air but this morning the problem is also on my iPad Mini - it was working fine yesterday.  I took the Air to the Genius Bar yesterday, and they did all the usual stuff I'd already done.  Then he reset the network - nothing.  He said that he'd heard many complaints, and aside from blowing away all of the content on the iPad and rebuilding it from scratch, it would be best to wait for a patch.  Frankly, I think that's a load of crap.

     

    Any other thoughts, oh wise ones?  This is really screwing up my mojo as I go from device to device like everyone else.  Any additional thoughts welcomed - thanks in advance!

  • by NV MWP,

    NV MWP NV MWP Sep 20, 2015 9:33 AM in response to thai_iphone4
    Level 1 (0 points)
    Sep 20, 2015 9:33 AM in response to thai_iphone4

    A reset worked for me too.  Thank you for the help.

     

    It's more than I can say for the Apple Support call center. They had me go through a lot of gyrations and it still didn't work. Yours was such a simple fix.

     

    Thanks again.

  • by Jeff-DC,

    Jeff-DC Jeff-DC Sep 20, 2015 9:39 AM in response to Caseysnyder
    Level 1 (0 points)
    Sep 20, 2015 9:39 AM in response to Caseysnyder

    This worked for too after trying many other options. Thanks!!!

  • by beancounter62,

    beancounter62 beancounter62 Sep 20, 2015 1:29 PM in response to Caseysnyder
    Level 1 (0 points)
    Sep 20, 2015 1:29 PM in response to Caseysnyder

    This worked for me.  Much faster than a total restore!

  • by jackiefrompotomac falls,

    jackiefrompotomac falls jackiefrompotomac falls Sep 21, 2015 9:38 AM in response to Jman0125
    Level 1 (0 points)
    Sep 21, 2015 9:38 AM in response to Jman0125

    Reset setting solution worked! Even apple support wasn't able to resolve it after 40 minute

  • by ilovela37,

    ilovela37 ilovela37 Sep 21, 2015 12:45 PM in response to Jman0125
    Level 1 (0 points)
    Sep 21, 2015 12:45 PM in response to Jman0125

    After trying all of the tips here, I finally wiped one iPad clean to see it if would work - it did.  It only took an hour or so to rebuild which was better than sitting on the phone with Apple support.  I tried resetting network, then resetting all settings, and finally thought WTH and did it. Clean iPad and iMessage works like a champ.  Not pleased at all with Apple instore support.

  • by bobillyito,

    bobillyito bobillyito Sep 22, 2015 8:42 AM in response to ilovela37
    Level 1 (0 points)
    Sep 22, 2015 8:42 AM in response to ilovela37

    Yes same here. I tried the advice that seems to be working for most people, and it did nothing for me.

     

    Messages isn't working on iphone, iPad, or MacBook.

  • by heather.marsh,

    heather.marsh heather.marsh Sep 22, 2015 12:13 PM in response to Caseysnyder
    Level 1 (0 points)
    Sep 22, 2015 12:13 PM in response to Caseysnyder

    You are awesome !  Thank you!  I've been ready to scream trying to get this fixed until your post. 

Previous Page 2 of 5 last Next