dannyfromhöllviken

Q: Problems with mail in iOS 9

I have updated my iPad generation 4 to iOS 9. First the iPad froze when it updated to the OS, I had to press and hold down both buttons for a few seconds in order to restart the iPad.

I have now discovered that the contents of all of my email are missing, the emails are still there but they lack content, it only says  "The letter has not been downloaded from the server." The contents of the e-mail is visible the first time I open them, but the next time the content is gone.

How do I recover the contents of my email?

iPad (4th gen) Wi-Fi, iOS 9

Posted on Sep 20, 2015 4:33 AM

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Q: Problems with mail in iOS 9

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  • by Butterfly7,Helpful

    Butterfly7 Butterfly7 Sep 20, 2015 3:55 PM in response to dannyfromhöllviken
    Level 1 (10 points)
    Sep 20, 2015 3:55 PM in response to dannyfromhöllviken

    I Have the same problem on my iPad Air.  We need help.  Seems ios9 is giving a lot of problems.

  • by NKlaurie,

    NKlaurie NKlaurie Sep 23, 2015 12:47 PM in response to Butterfly7
    Level 1 (0 points)
    Sep 23, 2015 12:47 PM in response to Butterfly7

    I have the same problem. After upgrading my iPad 1 to iOS 9, I noticed all old emails with attachments in my POP accounts only (MAP accounts are fine) say, "Message has not been been downloaded from the server." There is no additional link provided with which to download them in the window. Looks like a bug. Hope there is a way to recover them in a future patch, as I have a lot of older saved POP emails.

  • by harntse,

    harntse harntse Sep 23, 2015 8:41 PM in response to Butterfly7
    Level 1 (4 points)
    Sep 23, 2015 8:41 PM in response to Butterfly7

    I have also the same problem. I have now installed 9.0.1 - still the same problem!!

  • by pepitojln,

    pepitojln pepitojln Sep 24, 2015 8:23 AM in response to harntse
    Level 1 (0 points)
    Sep 24, 2015 8:23 AM in response to harntse

    I've the same problem in both devices, iPhone 6 64Gb and iPad2 mini. After deleted the pop account (in iOS 9) and re create it, with same parameters, it worked fine for some days, until today when I've updated to 9.0.1 my mail with an attachment are empty.... I'm very concerned about that. No other solutions at the moment, I'll re delete the POP account and re create it on both device, very boring... Hoping Apple fix that soon!!!!!

  • by gian marcofrompadova,

    gian marcofrompadova gian marcofrompadova Sep 25, 2015 12:34 AM in response to dannyfromhöllviken
    Level 1 (0 points)
    Sep 25, 2015 12:34 AM in response to dannyfromhöllviken

    Hi

     

    I'm using ios9.1b2 without problems with Gmail and Aruba. Which mail providers are you using? Could be a mail provider problem?

  • by Sudav,

    Sudav Sudav Sep 25, 2015 12:58 AM in response to NKlaurie
    Level 1 (0 points)
    Sep 25, 2015 12:58 AM in response to NKlaurie

    I can no longer open Word attachments with my iPad, although I have a Word app, ever since I updated to iOS 9.

  • by Sudav,

    Sudav Sudav Sep 25, 2015 1:05 AM in response to NKlaurie
    Level 1 (0 points)
    Sep 25, 2015 1:05 AM in response to NKlaurie

    Is there any support from Apple re their IOS updates? Tried getting support but was told that my device no longer had a support agreement. The problem is the update, not the device!

  • by dannyfromhöllviken,

    dannyfromhöllviken dannyfromhöllviken Sep 25, 2015 2:02 AM in response to gian marcofrompadova
    Level 1 (4 points)
    Apple TV
    Sep 25, 2015 2:02 AM in response to gian marcofrompadova

    iOS 9.0.1 is the latest version at this point. The problem is with Apples own mail app, g mail is not effected. No problems with the provide mail is not effected on my iMac.

  • by av4u001,

    av4u001 av4u001 Sep 25, 2015 3:02 PM in response to dannyfromhöllviken
    Level 1 (5 points)
    Sep 25, 2015 3:02 PM in response to dannyfromhöllviken

    I ave this problem too. What a disaster. Hope Apple get it fixed super quick

  • by av4u001,

    av4u001 av4u001 Sep 25, 2015 3:04 PM in response to NKlaurie
    Level 1 (5 points)
    Sep 25, 2015 3:04 PM in response to NKlaurie

    CCheck your sent emails too. You may find some of is are missing too.

  • by estee_nj,Helpful

    estee_nj estee_nj Sep 26, 2015 2:54 PM in response to dannyfromhöllviken
    Level 1 (15 points)
    Sep 26, 2015 2:54 PM in response to dannyfromhöllviken

    My email is set up as a POP account.  I have temporarily resolved the problem of no email contents on my iPhone for new messages only.  I set my account to NOT delete emails on the server (unless I delete them on my main computer.) In my arrangement, this is a setting on my computer, not my iPhone/iPad.  This is a kludge, but at least it lets me see my email contents and attachments on my iPhone and iPad. IOS 9 on the iPhone seems depend on looking back at the server when you open the email message on the iPhone/iPad.  Seems like iOS 9 does not understand how POP is supposed to work.  Apple needs to fix this! Sigh...

  • by Will 616,Helpful

    Will 616 Will 616 Sep 26, 2015 2:55 PM in response to dannyfromhöllviken
    Level 1 (10 points)
    Sep 26, 2015 2:55 PM in response to dannyfromhöllviken
    All,

     

    I have the same issue.  I have identified at least 4 other separate threads on the apple forums as well as numerous threads on other forums.  I will attempt to précis them here and also provide links so you can read through my sources yourselves.  Note there is, as always, a significant amount of duff information, guessing and questionable fact obscuring the useful evidence.

     

    1. this issue only appears to be affecting people with email accounts setup for pop/smtp.

    2. Following upgrade to iOS 9 / iOS 9.01 and possibly the 9.1 beta as well, email content is removed from the iOS device resulting in a sudden decrease in the storage required for the mail app.

    3. Emails that may have been present on the device for many months and accessed multiple times in both the inbox and sent items will replaced with a header information (similar to a IMAP case prior to download) but the body will be replaced with the statement: This message has not been downloaded from the server.

    4. Deleting the account and setting it up again from scratch does not solve the issue and will result in the loss of all the email placeholders - further increasing your loss of knowledge.

    5. Switching the account to IMAP if you go for a delete and re-setup will also result in the loss of all the email placeholders but will 'probably' solve the problem (within the limitations of IMAP) for future emails.  

    6. this affects all iOS devices - iPads (all gens on iOS 9) iPhones (all gens on iOS 9)

    7. This affects you irrespective of you country, internet provider or email provider - the discriminator is the use of pop/smtp.

    8. pop/smtp is not legacy or backward compared to imap it is just different.  We use pop/smtp for 3 reasons: we don't want emails left on the server where a questionably secure environment could be compromised; our family want the ability to all download the same email to multiple devices without affecting each others ability to do so; we want one master device (the main iMac) to be the deleting device that holds the archive of all emails (right now we are very pleased we have this as all the iOS device are scorched earth right now).

    9. Some emails appear unaffected - I cannot identify any rhyme or reason to this.  Old, new, addressee, - there doesn't seem to be a pattern. Can't say for certain but it seems that more are being affected as time goes on.  If you are affected and you have the only copy of an email currently and you are going to need it again.....get it somewhere else ASAP!!!

    10. This thread and forum is just for sharing knowledge between users.  If this has affected you then you need to fill in the apple feedback page with your confirmed symptoms and the impact if you want anything to be done.  Follow this link and do it now or apple pop users remain without a fix!  I recommend do one for each type of iOS device you have affected and the mail app itself. 

    http://www.apple.com/feedback/

    OK other threads - maybe someone else is familiar with a clever way to link them all up - please do so if you know how:

    https://discussions.apple.com/thread/7226924
    https://discussions.apple.com/thread/7221489
    https://discussions.apple.com/thread/7226501
    https://discussions.apple.com/thread/7227219
    https://discussions.apple.com/thread/7230143
  • by EJL666,

    EJL666 EJL666 Sep 26, 2015 3:03 PM in response to dannyfromhöllviken
    Level 1 (0 points)
    Sep 26, 2015 3:03 PM in response to dannyfromhöllviken

    IT would also appear that any signatures you have set up no longer work if you reply to an email.

     

    I have a business email on mine and need to publish the business disclaimer on every email sent never had a problem before the update.

  • by catherinefromgla,

    catherinefromgla catherinefromgla Sep 26, 2015 3:16 PM in response to Will 616
    Level 1 (0 points)
    Sep 26, 2015 3:16 PM in response to Will 616

    You have summarised the exact same problems I am having.  Like everyone else I need a solution now.

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