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prabhath_buddhika

Q: my phone stuck on same screen i tried to start it also does not work. this happened while charging the phone.

my phone stuck on same screen i tried to start it also does not work. this happened while charging the phone.

iPhone 5s, iOS 9

Posted on Sep 20, 2015 9:00 AM

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Q: my phone stuck on same screen i tried to start it also does not work. this happened while charging the phone.

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  • by MrHoffman,Apple recommended

    MrHoffman MrHoffman Sep 20, 2015 6:13 PM in response to prabhath_buddhika
    Level 6 (15,637 points)
    Mac OS X
    Sep 20, 2015 6:13 PM in response to prabhath_buddhika

    See if rebooting helps, if that's not what you've done...

     

    Press and hold the power button until the screen changes to a shutdown display, and slide to shut down.   When the phone shuts down — there is usually a spinner for ~15 seconds or so, then the screen goes black — press and hold the power button again until the screen lights up, and you'll see a grey screen with the Apple menu and your phone will finish rebooting.

     

    If this reboot is what you've already done, you can try a hard reset; see this Apple Support Article.

     

    I'd also make sure the cable is good, and that there's no fuzz in the connector on your iPhone.   I've seen a few of those cables go bad, and — in the most recent case — the phone ended up being fine, but wasn't working because the battery wasn't charged.