leJuan5150

Q: iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9.  After the upgrade it said my latest backup was "Never".  When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

 

I decided to try turning iCloud Backup off and back on again.   When I try to turn in on it says "iCloud Backup Failed.  There was a problem enabling iCloud Backup.".

 

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

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Q: iCloud Backup Broken After iOS 9 Upgrade

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  • by farragut,

    farragut farragut Sep 20, 2015 5:14 AM in response to Papaylan
    Level 1 (5 points)
    Sep 20, 2015 5:14 AM in response to Papaylan

    I tend to agree with you. But at least manual backup is now working consistently after deleting old backup. I'll just do it when I wake up until it's fixed. I seem to recall this was an issue a few years ago with another iOS upgrade.

  • by Reyne82,

    Reyne82 Reyne82 Sep 20, 2015 5:17 AM in response to Papaylan
    Level 1 (0 points)
    Sep 20, 2015 5:17 AM in response to Papaylan

    Haha yeah Papaylan
    But anyways, apple will likely sort this out soon enough

  • by BeantownMac,

    BeantownMac BeantownMac Sep 20, 2015 7:46 AM in response to leJuan5150
    Level 1 (0 points)
    Sep 20, 2015 7:46 AM in response to leJuan5150

    I had the same issue many are seeing:

    - old 8.4 backup prior to upgrade

    - inability to backup to iCloud via WIFI ("could not be completed")

    - old 8.4 backup shows no data and can not be deleted on your iOS device

     

    I've seen many solutions for folks with this same issue, found simply changing the name of my phone (settings>general>about) actually worked for me. It created a new full backup under the new phone name and for some reason, replaced the old backup that had no data.

     

    Good luck

  • by SupSushi,

    SupSushi SupSushi Sep 20, 2015 11:08 AM in response to leJuan5150
    Level 1 (0 points)
    Sep 20, 2015 11:08 AM in response to leJuan5150

    image.pngi have never had issues with iCloud, backups or otherwise.. But for some reason, iCloud has gone the crap after the iOS 9 update. I keep getting the "iCloud full" message and I really hope they fix this soon.

  • by Aliabdelsalam,

    Aliabdelsalam Aliabdelsalam Sep 20, 2015 3:37 PM in response to leJuan5150
    Level 1 (0 points)
    Sep 20, 2015 3:37 PM in response to leJuan5150

    same problem here, but it freezes the internet connection too..nobody else can use the internet as long as my iPhone is charging and locked

  • by npr7777,

    npr7777 npr7777 Sep 20, 2015 5:21 PM in response to Aliabdelsalam
    Level 1 (5 points)
    Sep 20, 2015 5:21 PM in response to Aliabdelsalam

    My iCould backups have not worked since I upgraded to ios9.  They were fine until Wednesday afternoon of Sept 16th, the time of my upgrade, and have failed since.  My iCloud storage wasn't bumped from 20bg to 50gb till the next day, so it really seems to me that the upgrade to ios9 was the culprit in this.  This is not a small problem, so I hope Apple addresses it soon. 

  • by Caffrey chen,

    Caffrey chen Caffrey chen Sep 20, 2015 5:38 PM in response to leJuan5150
    Level 1 (0 points)
    Sep 20, 2015 5:38 PM in response to leJuan5150

    MY iPhone 6 iOS 9.0 can't auto backup, manually backup only.

    Next backup size away 0 bytes no data.

    I DFU iPhone 6 2 times the issue still unresolved

     

    image.jpg

  • by mazeman23,

    mazeman23 mazeman23 Sep 21, 2015 6:16 AM in response to Caffrey chen
    Level 1 (0 points)
    Sep 21, 2015 6:16 AM in response to Caffrey chen

    Guys wait for Update 9.1 !! Apple is aware of the problem and they working on it.

    The reason why it´s working on some phones and on some not is pretty simple...as more 3rd party apps you have as higher is the chance something gets messed up with IOS.

    Right now use Itunes to backup and wait for 9.1 !!!

     

    I just talked to the Apple support

  • by madapostolis,

    madapostolis madapostolis Sep 21, 2015 8:22 AM in response to leJuan5150
    Level 1 (0 points)
    Sep 21, 2015 8:22 AM in response to leJuan5150

    Apple ignore CUSTOMERS

    I HAVE LOST ALL icloud backup and NOTHING news FROM Apple

  • by madapostolis,

    madapostolis madapostolis Sep 21, 2015 8:25 AM in response to mazeman23
    Level 1 (0 points)
    Sep 21, 2015 8:25 AM in response to mazeman23

    THE PROBLEM mazeman23 IS NOT 3rd party apps.

    It's Apple Problem. Maybe bugs but not 3rd apps.

    !!!!!!

  • by gail from maine,

    gail from maine gail from maine Sep 21, 2015 8:27 AM in response to madapostolis
    Level 7 (26,148 points)
    iCloud
    Sep 21, 2015 8:27 AM in response to madapostolis

    Apple is working on it....as reported by mazeman.

     

    GB

  • by madapostolis,

    madapostolis madapostolis Sep 21, 2015 8:36 AM in response to gail from maine
    Level 1 (0 points)
    Sep 21, 2015 8:36 AM in response to gail from maine

    I Think icloud backup now is gone for ever.

    The problem for me is i have lost ALL notes (from my job) and ALL game saves. ONLY photos working with icloud backup. Icloud say 0 kb.

  • by gail from maine,

    gail from maine gail from maine Sep 21, 2015 8:41 AM in response to madapostolis
    Level 7 (26,148 points)
    iCloud
    Sep 21, 2015 8:41 AM in response to madapostolis

    My iPhone 5s backed up to iCloud with no issues.

     

    Notes are not in an iCloud backup, they are just in iCloud. If you go to iCloud.com you can see your Notes. These same notes will be pushed to any device that is signed into the same iCloud account with Notes turned on.

     

    Camera Roll photos are in an iCloud backup, but Photo Stream photos are not. If you are using iCloud Photo Library, then your photos are on iCloud not in your iCloud backup.

     

    Game data is stored in your iCloud backup. If you have had to reset your device to Factory Settings, then you are correct, you need your iCloud (or an iTunes) backup to restore your game data.

     

    Cheers,

     

    GB

  • by madapostolis,

    madapostolis madapostolis Sep 21, 2015 8:48 AM in response to gail from maine
    Level 1 (0 points)
    Sep 21, 2015 8:48 AM in response to gail from maine

    YES now i see my notes it's ok from icloud.com

    BUT where is game saves from all apps?

    I don't have iCLoud backup from pc or mac gail from maine

    First format mac (because i upgrade to yosemite 10.10.5 and after full format for Yosemite 10.10.5) and after upgrade ipad air 2 to ios 9.

    This is not first time to format ipad air 2 and never backup to mac because icloud it's ok always. BUT NOW why apple?

    icloud ios8.4.1 not working with icloud ios9?

    The problem is?

  • by gustavobrito,

    gustavobrito gustavobrito Sep 21, 2015 9:14 AM in response to leJuan5150
    Level 1 (4 points)
    Sep 21, 2015 9:14 AM in response to leJuan5150

    I have tried all suggestions from this post and this another one. No luck at all.


    My iPhone 6 can't backup but the iPhone from my wife is backing up normally. We have almost the same apps and use the same network.

     

    Sad is that appears that since the iOS9 GM a lot of users is experiencing this same issue, even though Apple release the update from all users anyway. I really hope that Apple fix this soon.

     

    Another very strange detail: When i go to Settings > ICloud > Storage > Manage Storage the letter of some apps is not properly displayed:

     

    IMG_5952.PNG

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