Q: Apple TV Crashing / Resetting Itself

Would a few of you reply with whatever version of AppleTV software you're running?

I'm curious, because I've always had automatic updates enabled and I do check manually from time to time. Thing is, I didn't know until tonight that there was a version 6.2.1 out there, because that's NOT what my ATV had installed until AFTER I restored it. Wish I'd have made a note of exactly which OS it had prior to the restore, but whatever it was, it was not current.

Don't know if this'll fix the constant reboots, but if not, I'm not buying the new model. Fool me once, and all.

Well, a day later and no changes. The ATV crashes constantly, and since it continues to do so on the eve of the new ATV's release, I'm not-so-subtly reminded of the support doled out by Apple, to Apple's own products.

In other words? Sorry, no purchase. I've got as much confidence Apple'd stand behind this new ATV as they did the old. ATV2 has been garnering complaints of instability for over 2 years, now, and have shown no inclination to fix it.

LandRoverNCit seems you are right. For no apparent reason, after a few months even years my AppleTV started random restarts getting more frequent as to become unusable.

Your setting might do the magic, at least it seems,

Thx!!

Add me to the list of ATV 2 (6.2.1) restarts. Mostly at first start startup, usually streaming music. When browsing my iTunes Library (12.2.2, El Capitan), it's noticeably slower showing Album, Movie, TV covers. A restart seems to refresh. ATV 3 seems fine.

ATV 2nd Gen, v6.2.1 owner here...

Mine crashes and restarts repeatedly.  Wish there was an easy way to roll back the OS to a legacy version, I'd do it in a heartbeat.  What good is it to have more channels if I can't even watch friggin Netflix?

I've had this box for a good 5 years so I can't say I haven't gotten my $99 out of it.  But seeing how long this has been an issue I'd think Cupertino would do something about it.  Disappointing.

So the past few weeks my Apple TV (Gen 2) has had the same issues as most of you:  Continually rebooting, errors in streaming, unable to connect or stream netflix, music library etc.

This fix worked for me: Restore your Apple TV by hooking it up to a computer and using iTunes to reload the latest software.  I did it today and it has worked like brand new (except for that not having youtube thing that we won't talk about )  Be aware that this will revert your settings back to factory so your home screen will have all the apps, you will have to set up your wifi/internet connections and re-log into all your stuff but for me it was worth it to have my apple tv working again.

I am not certain but I believe a lot of issues come with automatic updating and if the updates don't install properly.  You can do a factory restore via the apple tv itself from settings but i wanted to ensure that the latest firmware/version downloaded and installed properly (hence the hardwiring to the computer).  It seems that I have had issues in the past after an automatic update and I had to do a restore via iTunes previously.  Hope that helps some of you/all of you!

Tried connecting my ATV directly to my computer as suggested and did the restore. 1 hour later? ATV still crashes/reboots during films.

No dice, no changes, no fix.

Next up?

Probably a Roku . There's simply no way I'm going to reward Apple for their complete and utter disregard of their customer base.

ATV has been wildly unstable for several years. Either the product is defective or the software is buggy. Either way, a company that's valued at $650 billion sure doesn't understand the consumer marketplace.

Not anymore, at least.

Mine crashed within 24hrs of a reset through iTunes also.

I have two Apple TV Gen 2 and both are crashing/resetting similarly to what others have posted about here. This has been happening pretty frequently for over a month now, on the order of once per day or every other day. Apart from this, it appears to be working fine. I don't recall this being a recurring issue in the past, and these ATV's are used almost every day.

For example, during Netflix playback, or while starting up some music streaming from Computers... I get the spinning wheel and then it kicks me out to the home screen after about 15 seconds. I have the latest ATV software installed. Behavior is the same with Airport Extreme gen 5 and gen 6. I did a full restore (not from iTunes) on one of the devices with no change in behavior.

my kids had an issue when watching the pbs kids app where it would reset the Apple TV after playing for a few seconds. I deactivate the app and reactivated it and now it plays without restarting.

I have 6.2.1 and I've had random reboots for maybe a year. They're getting worse though! I've just had three in less than an hour...hence my reason for being on this post. The sad thing is that I've found no advice from Apple so I'm now going to look to buy something different. How disappointing.

Heh. You've just triggered the censors watch list.

I listed everything I did to try and resolve the issue, and once it came to "replacing the Apple TV" with something else, my post was deleted.

All options were explored, every troubleshooting method tested, but because the issue is software and was pointed out as such, you're not allowed to say it.

I have been using the Apple TV for years. I have 4 of them and had no issue till the last year or so of randomly crashing and waiting for the reboot to start where I left off. I have this problem with all 4 of the Apple TV's. I am highly invested in the Apple product line. I hope that this is not some "glitch" to get the consumer to buy the newest version.

I've been having issues for over a year now with Netflix and my ATV. It's completely random, no specific cause and I know it's related to the ATV because I have zero problems with Netflix on my PS3. Both are wired direct to Ethernet, both to the same modem and I've tried resetting and reconnecting in different ways to try to elimate the problem and no go.

I was considering purchasing the newest Apple TV with all the new bells and whistles but Apple seems to have an issue with supporting the people that buy their product. C'mon Apple - stop screwing your customers around.

I think I've finally stopped the crashing on my Gen 3 Apple TV. I disabled sleep mode, and haven't had any issues in about a week. AirPlay was also incredibly erratic previous to this change and now works great. Obviously this isn't an ideal solution, but it works for now!