tylert120

Q: My Apple Watch won't update

I'm trying to update my Apple Watch Sport model. It has more than 50% battery, I'm on WiFi, and it's plugged in and charging. I've tried restarting my iPhone and Watch and nothing happens. My phone says Installing on Apple Watch but nothing happens on my Watch. Once I put the passcode in on both devices, my phone just continues to say Installing but it's really not.

Watch Sport 42mm, Watch OS 1.0.1, null

Posted on May 21, 2015 9:33 AM

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Q: My Apple Watch won't update

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  • by dbarnes43,

    dbarnes43 dbarnes43 Sep 22, 2015 5:52 AM in response to tylert120
    Level 1 (0 points)
    Sep 22, 2015 5:52 AM in response to tylert120

    I have done everything all of you have suggested and still I can't even get the update.  Tells me I'm not connected to the internet which clearly I am.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 22, 2015 5:55 AM in response to dbarnes43
    Level 8 (36,007 points)
    Apple Watch
    Sep 22, 2015 5:55 AM in response to dbarnes43

    dbarnes43 wrote:

     

    I have done everything all of you have suggested and still I can't even get the update.  Tells me I'm not connected to the internet which clearly I am.

     

    In that case, try unpairing and re-pairing your Apple Watch and iPhone.

     

    The Apple Watch app on your iPhone takes backups of your watch automatically, including a fresh backup when unpairing via the app. When setting it up again after unpairing, choose to restore your watch from backup when offered the option by the Apple Watch app. Most data and settings will be restored, except for: calibration data, synced playlists, cards used for Apple Pay on your watch, watch passcode.

     

    Unpair your Apple Watch and iPhone - Apple Support

    Set up your Apple Watch - Apple Support

  • by CMA,

    CMA CMA Sep 22, 2015 6:00 AM in response to John0001
    Level 1 (15 points)
    Photos for Mac
    Sep 22, 2015 6:00 AM in response to John0001

    Mine is stuck on "verifying."  It took multiple tries for the update to download too.  I wonder if it's just that lots of people are trying to do this right now...

  • by S. Dot,

    S. Dot S. Dot Sep 22, 2015 6:03 AM in response to CMA
    Level 1 (5 points)
    Sep 22, 2015 6:03 AM in response to CMA

    Mine is Stuck on Verifying too.  This shouldn't have anything to do with other users.....

  • by CMA,

    CMA CMA Sep 22, 2015 6:06 AM in response to CMA
    Level 1 (15 points)
    Photos for Mac
    Sep 22, 2015 6:06 AM in response to CMA

    Oh crap.  I went out of the Apple Watch app on my phone for a minute and when I came back, it started the download all over again.  I'm tempted to just give up for now and try again tomorrow. 

  • by CMA,

    CMA CMA Sep 22, 2015 6:10 AM in response to CMA
    Level 1 (15 points)
    Photos for Mac
    Sep 22, 2015 6:10 AM in response to CMA

    Stuck on verifying again...

  • by bracchittajoe,

    bracchittajoe bracchittajoe Sep 22, 2015 6:14 AM in response to coneill0422
    Level 1 (0 points)
    Sep 22, 2015 6:14 AM in response to coneill0422

    I'm having the same problem.  Have noted all prior advice and rebooted both the phone and watch twice.  Apple Watch app tells me that my software (1.0.1) is up to date.  Original problem (yesterday) was that the app showed an update was available and I (apparently) successfully downloaded but the verification went on for hours and never completed. Have been connected to WiFi and watch has been on the charger for all attempts.

  • by CMA,

    CMA CMA Sep 22, 2015 6:18 AM in response to CMA
    Level 1 (15 points)
    Photos for Mac
    Sep 22, 2015 6:18 AM in response to CMA

    Well, I guess I'm glad I didn't give up.  Now it says "installing"!

  • by CMA,

    CMA CMA Sep 22, 2015 6:58 AM in response to CMA
    Level 1 (15 points)
    Photos for Mac
    Sep 22, 2015 6:58 AM in response to CMA

    Got it now.  I hope all the rest of you have success too.

  • by JasKerr33,

    JasKerr33 JasKerr33 Sep 22, 2015 8:31 AM in response to tylert120
    Level 1 (0 points)
    Sep 22, 2015 8:31 AM in response to tylert120

    I had all these same issues as the rest of you, 1.0.1 was latest, rebooted multiple times, tried resetting Bluetooth, was told my phone wasn't connected to the internet...all of it.

     

    What finally fixed mine was going into Profiles on the Watch App and deleting the Apple iOS 9 Beta Profile, rebooting both the phone and the watch again, then it finally found the watchOS 2 update. It is installing the update as we speak.

  • by sercada,

    sercada sercada Sep 22, 2015 5:41 PM in response to JasKerr33
    Level 1 (0 points)
    Sep 22, 2015 5:41 PM in response to JasKerr33

    This worked for me, but I had to delete the Apple iOS 9 Beta Profile under the General section in both devices. Then Reboot.

  • by Gordon Gecko,

    Gordon Gecko Gordon Gecko Sep 22, 2015 7:26 PM in response to JasKerr33
    Level 1 (0 points)
    Sep 22, 2015 7:26 PM in response to JasKerr33

    this worked for me. 4 hr install time is a bit ridiculous though.

  • by slsisley,

    slsisley slsisley Sep 22, 2015 8:39 PM in response to JasKerr33
    Level 1 (0 points)
    iPhone
    Sep 22, 2015 8:39 PM in response to JasKerr33

    I don't see that on my watch app..any ideas stuck in verifying mode for hours!

  • by Verbatim101,

    Verbatim101 Verbatim101 Sep 23, 2015 5:33 AM in response to tylert120
    Level 1 (0 points)
    Sep 23, 2015 5:33 AM in response to tylert120

    I am experiencing the same issue. I have tried restarting both my iPhone and Apple Watch. I have ate my iPhone to iOS 9 and I am following all the instructions on how to update my Apple Watch.

  • by uber6eek,

    uber6eek uber6eek Sep 23, 2015 5:34 AM in response to John0001
    Level 1 (0 points)
    Sep 23, 2015 5:34 AM in response to John0001

    I have the same problem except I'm running iOS 9.1 according to my phone. It tells me it is already up to date at 1.0.1

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