harpreet0singh

Q: iPhone 5 Stuck on slide to upgrade after iOS 9 update..

Hi all,

 

I was rather happy with iOS 7 so never upgraded to 8 - but then 9 has just come out so I decided I would finally update my iPhone for the battery enhancements. Updated it via iTunes and the install seemed to go well, however, I'm now stuck on the slide to upgrade screen and my phone is just unresponsive - it won't slide!

 

It comes up the first time and it works, I enable location services and Wi-Fi, but then the slide message comes up again and it doesn't work.

 

I've hard to reboot the iPhone with the Sleep and Home button, but get stuck on the same part again.

 

Anyone else struggling?

iPhone 5, iOS 9

Posted on Sep 16, 2015 5:35 PM

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Q: iPhone 5 Stuck on slide to upgrade after iOS 9 update..

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  • by MelbMum,

    MelbMum MelbMum Sep 21, 2015 3:13 AM in response to phelislbbh
    Level 1 (0 points)
    Sep 21, 2015 3:13 AM in response to phelislbbh

    You need to be in Recovery Mode to restore when your Find my iphone is on.

  • by jamescruzz,

    jamescruzz jamescruzz Sep 21, 2015 1:20 PM in response to harpreet0singh
    Level 1 (0 points)
    Sep 21, 2015 1:20 PM in response to harpreet0singh

    So ive done this process a couple times now but after it restores from back up, it says that im still running on ios 9 consequently sending me back to the frozen upgrade screen. Any help?

  • by MelbMum,

    MelbMum MelbMum Sep 21, 2015 3:09 PM in response to jamescruzz
    Level 1 (0 points)
    Sep 21, 2015 3:09 PM in response to jamescruzz

    You need to replace ios9 with 8.4.1, did you follow harpreet0singh's steps 2-5.  There's basically two stages. 1st replacing ios9 with ios8.4.1 which is the most time consuming and the 2nd restoring your data with your backup.  You need to do them in this order or you'll always end up back at the slide to upgrade  screen.

  • by Bowen4,

    Bowen4 Bowen4 Sep 22, 2015 1:08 AM in response to MelbMum
    Level 1 (0 points)
    Sep 22, 2015 1:08 AM in response to MelbMum

    Hi,

     

    I am still stuck with the slide to upgrade screen and have been since Friday morning. I have spent hours trying to find the solution online and nothing has managed to work as of yet. I have downloaded 3 different 8.4.1 firmware files and all 3 of them have produced the same message about not being compatible. I have been downloading the 8.4.1 for the iphone 5s GSM. I presume this is the right one if im in the UK?

     

    Anyone else had this problem? Or found the solution?

     

    Thank you in advance.

  • by MelbMum,

    MelbMum MelbMum Sep 22, 2015 1:29 AM in response to Bowen4
    Level 1 (0 points)
    Sep 22, 2015 1:29 AM in response to Bowen4

    Hi Bowen


    Most of the internet said I was GSM but after getting the message about not being compatible I tried Global which worked.  So maybe try another one (All the Iphone 5 versions if you have to)- Don't worry it's not just you many of us have had this problem.  You're not alone!

     

    Cheers

  • by Bowen4,

    Bowen4 Bowen4 Sep 22, 2015 2:09 AM in response to MelbMum
    Level 1 (0 points)
    Sep 22, 2015 2:09 AM in response to MelbMum

    Hi,

     

    Ok i will give a couple of the global firmware updates a try and see how i get on from there. Out of interest does anybody know the exact firmware I should be downloading? I have a Silver Iphone 5s bought on Orange in the UK.

     

    Thanks,

  • by buppub,

    buppub buppub Sep 22, 2015 12:18 PM in response to Renard++
    Level 1 (0 points)
    Sep 22, 2015 12:18 PM in response to Renard++

    This worked perfectly with my wife's 4S. I've tried everything else but this was the only one that worked without losing her files at all!!

    Thanks a lot, Renard++!!

  • by blola15,

    blola15 blola15 Sep 22, 2015 1:07 PM in response to harpreet0singh
    Level 1 (0 points)
    Sep 22, 2015 1:07 PM in response to harpreet0singh

    Help! I've also had the same issue with the locked slide screen but unfortunately haven't backed up my phone in awhile.  I connected to Itunes for the back up but it froze at "step 2 of 5"  and appears unresponsive though some of the photos have been transferred to the computer.  Does anyone have a solution, apple has said that I'm going to lose all of my photos, I'm devastated. They don't seem to have an answer to why itunes is freezing up.

  • by mohd.jabir142,

    mohd.jabir142 mohd.jabir142 Sep 22, 2015 2:06 PM in response to jem92xx
    Level 1 (0 points)
    Sep 22, 2015 2:06 PM in response to jem92xx

    Thanks for saving me i was updating 1 of my friends iPhone and faced this problem actually you saved me..;)
    Thanks....;)

  • by rich1287,

    rich1287 rich1287 Sep 22, 2015 4:56 PM in response to jem92xx
    Level 1 (0 points)
    Sep 22, 2015 4:56 PM in response to jem92xx

    This fixed issue. Thanks for all your hard work!

  • by screamread,

    screamread screamread Sep 23, 2015 1:31 AM in response to harpreet0singh
    Level 1 (0 points)
    Sep 23, 2015 1:31 AM in response to harpreet0singh

    I have been facing the same problem:

    My telephone has frozen to the "slide to upgrade" stage after a recent upgrade to ios9. I cannot restore through itunes since the "find my iphone" feature is on. I have removed my iphone from the "find my iphone" list on icloud to no avail. Every time i try to restore iphone or restore iphone back up i am prompted to switch off "find my iphone". the device has been frozen for at least 10 hours. any ideas? it seems that all of the above could work if i could find a way to switch the "find my iphone feature" please help!!! many thanks!

  • by Bowen4,

    Bowen4 Bowen4 Sep 23, 2015 4:18 AM in response to screamread
    Level 1 (0 points)
    Sep 23, 2015 4:18 AM in response to screamread

    I will not profess to be an apple genius however i have had similar issues to yourself and i have just managed to get my phone working. I also removed my phone from the "find my iphone" app on the cloud website. But it still kept saying it won't be able to restore without turning it off.

     

    You will need to put your phone in recovery mode. From your current position on "slide to upgrade" this is what I did:

    *Hopefully have everything backed up prior to performing a restore

    *Reset my phone (holding home and power button).

    *You will then arrive at square one where you need to input you pin

    *Then turn your phone off ('slide to power off')

    *Plug your usb cable into your pc/laptop (not the phone yet though)

    *With your phone being switched off plug the usb in **while holding the home button**

    *This should put your phone into recovery where the icon requests you plug it into itunes

    *Then click restore on itunes

    *Then set the phone up as a new phone

     

    I did this yesterday after being down since Fri 17th. When i tried to restore a backup from my icloud it ended up going back to "slide to upgrade" screen.

    I haven't managed to find a way to restore my backup yet. But at least I can use my phone as normal now and luckily I had backed my pictures and contacts externally.

     

    I am sure there is probably a better solution but I have noticed that a lot of people are complaining about their icloud back-up going missing so maybe its a temporary problem.. Whos knows, either way apple have caused a MASSIVE inconvenience, haven't apologised and certainly won't provide anything which will compensate for lost time / money!!

     

    Good luck

  • by CrystaIClear,

    CrystaIClear CrystaIClear Sep 23, 2015 6:30 AM in response to harpreet0singh
    Level 1 (0 points)
    Sep 23, 2015 6:30 AM in response to harpreet0singh

    Hi, i have experienced similar cases as yours (upgrading from ios 7 to ios 9) and got freeze at the slide to upgrade screen.

    My last backup restore point on iTunes was 14th of August and my phone just recently reset to factory setting.

    At this state I tried to restore from backup but after an eternity of waiting and it just repeat the same tragedy when it attempting to run ios 9

    Can i use your solution (downgrade from ios 9 to ios 8.4.1) and restore my phone from iTunes backup and rollback to 14th of August?

    I need my contact and notes freaking bad

     

    Also, does the wifi network speed affect the restoring from backup?

  • by Clark'e,

    Clark'e Clark'e Sep 23, 2015 7:40 AM in response to harpreet0singh
    Level 1 (0 points)
    Sep 23, 2015 7:40 AM in response to harpreet0singh

    This worked for two iPhone on iOS7 and an iPad on iOS6. My question: is the link provided know good code. Some times while texting a grey bubble with 000 in the right shows up and blocks the view of what you are typing. The fix is to close (swipe up) the app and restart it. Just wan't sure if this was an Apple iOS9 issue or due to the back door loading of 8.4.

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