Ever0224

Q: iPhone 5s no service problem

I have no service problem on my iphone 5s. I tried to restore my network settings, later all settings and it didn't resolve a problem. I tried to change my sim card, even other carrier sim and still nothing. I heard that hard reset (erease all data) could help for this problem, maybe someone tried it? Could it be that my imei was locked? Can somebody has a problem like this and can help me please? what about rsim card? could it help for me even I updated my ios to 9 version?

Posted on Sep 22, 2015 10:00 AM

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Q: iPhone 5s no service problem

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  • by joe_7399,

    joe_7399 joe_7399 Sep 23, 2015 10:07 AM in response to Ever0224
    Community Specialists
    Sep 23, 2015 10:07 AM in response to Ever0224

    Hello Ever0224,

     

    Thank you for taking the time to become a member of the Apple Support Communities and posting your first question! 

     

    I understand you have tried some good initial troubleshooting to try to resolve the issue with no service on your iPhone, but the issue continues. To continue this process, I would first suggest reading over and working through the steps in the following article.

     

    If you can't connect to a cellular network or cellular data - Apple Support

     

    You also mentioned trying different SIM cards from other carriers. Your iPhone would only get service with a different carrier’s SIM card if that card has active service from that carrier, that carrier supports the iPhone, and your iPhone has been unlocked for use with different carriers

     

    Please respond if the above steps helped you resolve having no service on your iPhone or to provide any further information. We’re glad that you are a part of the Apple Support Communities and can’t wait to hear more from you! :)

     

    Have a great day!

  • by Ever0224,

    Ever0224 Ever0224 Oct 1, 2015 10:40 AM in response to joe_7399
    Level 1 (0 points)
    Oct 1, 2015 10:40 AM in response to joe_7399

    Hello Joe,

     

    Thanks for your welcome. Yes you understood me correctly. Before posting my question here I was already tried those solutions you suggested me by the first Apple Support link. Tried to restart my iphone, later as I said before - reset network settings and even all settings except reset with erasing all data. I already tried to change my sim card and didn't helped. I appeal for a help my carrier advisor and he said that my phone should work normally with a settings he saw. Also one guy checked my phone IMEI in some database and said, that it's locked in USA by some carrier, but I don't know how it could be happen if I already used my iphone in my country about six months since buying it from unknown seller. Could it be a technical problems like antenna damage or something like that?