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Q: What does the gray dotted circle in iTunes mean?

I'm trying to download an audiobook in several parts using Overdrive Media Console.  A few of the parts show up on the iPod, but most of the parts show up with a dotted gray circle to the left of the title.  What does this gray circle mean, and how can I get these parts to play?

 

 

Gray Circle.png

iPod touch, iOS 6.0.1

Posted on Dec 28, 2012 6:02 PM

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Q: What does the gray dotted circle in iTunes mean?

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  • by mcsguitar,

    mcsguitar mcsguitar Feb 2, 2014 9:19 PM in response to cincmap
    Level 1 (0 points)
    Feb 2, 2014 9:19 PM in response to cincmap

    I was unable to transfer songs from itunes 11 to an old ipod touch.  Finally I deleted the dreaded gray out songs with their circle icon form the ipod, signed out of my itunes account at the itunes store, and dragged the album again to the ipod and voila, the songs were transferred.  I hope this helps.  Thanks all for the other suggestions, without which I would still be struggling.

    MCS

  • by Yogaspirit,

    Yogaspirit Yogaspirit Mar 5, 2014 5:08 AM in response to cincmap
    Level 1 (0 points)
    Mar 5, 2014 5:08 AM in response to cincmap

    I had this probably too & found, I think, that it was down to not enough memory to sync any new or additional songs across, even though the my Ipod Touch & Itunes was stating that there was still memory left.

     

    Anyhow after trying some of the suggestions out on here & then still being frustrated as the problem didn't seem to resolve itself, I came across an option listed under the 'Ipod Summary' section in Itunes.  In here I ticked the box listed under the 'Options' that states "Convert higher bit rate songs to 128 kbps AAC' . 

     

    Itunes then readjusted the amount of memory left so there was more & then when I re-synced the Ipod to Itunes, all the songs 'greyed out with a broken dotted circle' started to reload right before my eyes lol!!! There was approximately, 2,400 of these songs so I left my Ipod syncing overnight & in the morning all the 'greyed out' tracks had been synced to Ipod fully & I have all my music as I wanted it... Not sure why this action did the trick but it worked & I'm now a happy little Ipod bunny.

     

    Hope this works for you

  • by wykydseptyr,

    wykydseptyr wykydseptyr Jul 17, 2014 9:07 AM in response to zofinger
    Level 1 (0 points)
    Jul 17, 2014 9:07 AM in response to zofinger

    5 hours later... this one worked. It seems to be different for everyone. Keep trying.

  • by NewtonianApple,

    NewtonianApple NewtonianApple Aug 21, 2014 7:44 PM in response to The Chapess
    Level 1 (4 points)
    Aug 21, 2014 7:44 PM in response to The Chapess

    Thanks!  After trying many of the other suggestions without success, I followed your instructions and all songs now synced.  No more gray dotted circles!

  • by aajensen96,

    aajensen96 aajensen96 Sep 2, 2014 8:53 PM in response to cincmap
    Level 1 (0 points)
    Sep 2, 2014 8:53 PM in response to cincmap

    So finally I found the solution! Go to ITunes and go to your phone summary, you have to check mark the box that says "Convert Higher Bit Rate Songs" click apply. Then next to you GB line click "sync". the songs should transfer!

  • by guyverfan84,

    guyverfan84 guyverfan84 Nov 16, 2014 5:12 PM in response to cincmap
    Level 1 (5 points)
    Desktops
    Nov 16, 2014 5:12 PM in response to cincmap

    Is there an easy way to do this?  Some say do this and some say do that but nothing is working.  Can some one give me the descriptive details of how to do this please.

  • by mac_lmt,

    mac_lmt mac_lmt Nov 27, 2014 11:33 PM in response to The Chapess
    Level 1 (0 points)
    Nov 27, 2014 11:33 PM in response to The Chapess

    Hey Chapess ... Thank you for sharing!

     

    As soon as I "unchecked" the gray dotted tracks they started downloading! Wonderful! I didn't even have to do any of the other steps. It only worked on newly transferred audiobooks... but no problem, I just deleted the older ones (I had been trying to get them the day before) and re-transferred them from Overdrive.... then unchecked them and they downloaded no problem.

     

    This has been making me crazy for months!!! I am so happy so have a solution! Thanks again

  • by FerdomoC,

    FerdomoC FerdomoC Jan 10, 2015 7:11 PM in response to Danny 8013
    Level 1 (0 points)
    Jan 10, 2015 7:11 PM in response to Danny 8013

    This worked for me. As soon as I un-checked and re-checked the songs, they began to sync immediately! Thanks.

  • by Bob Rodenburg,

    Bob Rodenburg Bob Rodenburg Feb 8, 2015 7:01 PM in response to cincmap
    Level 2 (240 points)
    iPhone
    Feb 8, 2015 7:01 PM in response to cincmap

    The problem I'm having is that I can't delete songs from my iPhone 6+ completely.  I highlight and delete the songs, then when I sync again the "ghosts" of the deleted songs reappear on my phone.  When in "random" shuffle mode, I've discovered that the music occasionally just stops unless I advance to the next song.  I suspect these "ghosts" are the reason.

  • by francesfromnarrabeen,

    francesfromnarrabeen francesfromnarrabeen Feb 9, 2015 2:21 AM in response to caboy
    Level 1 (4 points)
    iTunes
    Feb 9, 2015 2:21 AM in response to caboy

    How can you tell whether you're dragging the file from the library, not from my files?

     

    (Sorry, am super-confused about all this

  • by realk,

    realk realk Apr 4, 2015 2:43 PM in response to The Chapess
    Level 1 (0 points)
    Apr 4, 2015 2:43 PM in response to The Chapess

    I have no idea what this actually did, but it seems to have worked. Mystifying.

  • by broll76,

    broll76 broll76 Apr 27, 2015 6:55 AM in response to micure
    Level 1 (0 points)
    Apr 27, 2015 6:55 AM in response to micure

    "no help from Apple, though." What a surprise! haha

  • by TheMusicKnowGuy,

    TheMusicKnowGuy TheMusicKnowGuy Aug 29, 2015 8:57 AM in response to cincmap
    Level 1 (0 points)
    Aug 29, 2015 8:57 AM in response to cincmap

    If anyone still experiences this problem, please check out this video on YouTube!

    This is the best way to fix this issue and it works. I have tested and tried this method with a number of devices and computers and has worked every time.

     

    https://www.youtube.com/watch?v=BVbZZEZlGGY

     

    All the best,

    TheMusicKnowGuy

  • by Bob Rodenburg,

    Bob Rodenburg Bob Rodenburg Aug 29, 2015 1:13 PM in response to TheMusicKnowGuy
    Level 2 (240 points)
    iPhone
    Aug 29, 2015 1:13 PM in response to TheMusicKnowGuy

    This does nothing for me.  I manually manage my music on my iPhone.  Still hoping for a solution from somewhere.

  • by coreypurc,

    coreypurc coreypurc Sep 23, 2015 10:07 AM in response to cincmap
    Level 1 (0 points)
    Sep 23, 2015 10:07 AM in response to cincmap

    Hello,

     

    This solution worked for me but it is specific to Mac users. I to had the checkered circle next to newly added songs in my iTunes and could not sync them to my iPhone. I searched the web and read long forums and wasn't about to dedicate that much time to it just to get a few new songs onto my phone. So I tried one last little thing and it worked. Here are the steps, remember I am a Mac user so if you are running iTunes on a windows computer these steps may work, but no guarantees they will work for you as they did for me:

     

    1. Quit iTunes.

    2. Wait 30 seconds

    3. Re-open iTunes

    4. Go to song(s) that had the checkered circle next to them and see if they are still there.

     

    Final Notes:

    Mine were there when I opened iTunes but in less than 10 seconds of opening it back up and locating affected songs with the checkered circles, which symbolize a final sync of the song to the intended playlist I believe( *Someone confirm this* ),  loaded and went away and I could then sync updated playlist onto my device.

     

    Hope this helps and I hope it isn't too confusing! If you are on a PC I am sorry I do not have solution to getting them to go away but I am looking into it now.

     

    Enjoy!

    Corey

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